Travel Concierge & Upsell Specialist

Bass Pro Shops; Virginia (MN); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Health Savings Account

Flexible Spending Account

401k Retirement Savings

Paid holidays

Paid vacation

Paid sick time

Bass Pro Cares Fund

Job summary

Bass Pro Shops is seeking a Travel Consultant to act as a hospitality ambassador, promoting room categories, packages, and property details to guests. You will handle reservation inquiries by phone and email, ensuring accurate, timely bookings and high guest satisfaction while helping maximize occupancy and revenue.

Candidates should have a High School diploma, 45 wpm typing, and 1–3 months of related experience or training, with strong communication and customer service skills to upsell

Qualifications

• High school diploma or equivalent required.
• Typing speed 45 wpm minimum.
• 1–3 months related experience or training.

Responsibilities

• Handle reservations, changes, and cancellations via phone or email.
• Provide personalized guest service and upsell hotel options.
• Maintain knowledge of room types, rates, packages, and booking procedures.
• Respond to inquiries promptly and accurately to support occupancy and revenue goals.

Skills

Active listening

Communication

Upselling

Time management

Customer service

Education

High School Diploma or Equivalent

Tools

Booking systems

Customer management tools

Job description

Bass Pro Shops is seeking a Travel Consultant to act as a hospitality ambassador, promoting room categories, packages, and property details to guests. You will handle reservation inquiries by phone and email, ensuring accurate, timely bookings and high guest satisfaction while helping maximize occupancy and revenue.

Candidates should have a High School diploma, 45 wpm typing, and 1–3 months of related experience or training, with strong communication and customer service skills to upsell