Travel Concierge & Reservations Specialist

Bass Pro Shops; Missouri; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Health Savings Account

Flexible Spending Account

401k Retirement Savings

Paid holidays

Paid vacation

Paid sick time

Bass Pro Cares Fund

Employee discounts

Job summary

Bass Pro Shops Travel Consultants at the Ozark location (Ridgedale, MO) handle reservations and guest inquiries with precision, accuracy, and a focus on upselling room categories and packages. They serve as hospitality ambassadors, delivering knowledgeable assistance over phone and email while maintaining excellent guest satisfaction.

Role requires a high school diploma, strong typing, and 45 wpm minimum. The team prioritizes accuracy, professional communication, and revenue growth through

Qualifications

• Minimum High School Diploma or equivalent.
• Ability to listen attentively, speak clearly, and write effectively to understand client needs.

Responsibilities

• Provide outstanding guest service and answer calls within three rings.
• Communicate professionally via phone and email to upsell and inform guests.
• Process all reservations, changes, and cancellations accurately.
• Maintain knowledge of room types, rates, packages, and booking procedures.
• Maximize occupancy and revenue by upselling services and packages.

Skills

Active listening

Clear communication

Written communication

Upselling

Guest service

Time management

Multitasking

Sales targets

Reservation handling

Education

High School Diploma or Equivalent

Tools

Booking systems

Customer management tools

Job description

Bass Pro Shops Travel Consultants at the Ozark location (Ridgedale, MO) handle reservations and guest inquiries with precision, accuracy, and a focus on upselling room categories and packages. They serve as hospitality ambassadors, delivering knowledgeable assistance over phone and email while maintaining excellent guest satisfaction.

Role requires a high school diploma, strong typing, and 45 wpm minimum. The team prioritizes accuracy, professional communication, and revenue growth through