Travel Consultant (Ozark location)

Big Cedar Lodge; Ridgedale (MO); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k Retirement Savings

Paid holidays

Paid vacation

Paid sick time

Bass Pro Cares Fund

Job summary

Big Cedar Lodge is seeking a Travel Consultant to act as a knowledgeable ambassador, promoting promotions, room categories, and property details to upsell guests. You will handle verbal and written inquiries, ensuring accurate reservations and exceptional guest satisfaction while optimizing room revenue.

The role requires strong communication, attention to detail, and the ability to manage multiple bookings and tasks efficiently.

Qualifications

• High school diploma or equivalent required.
• Typing speed 45 wpm minimum.
• 1–3 months related experience or training; or equivalent education and experience.

Responsibilities

• Provide outstanding, personalized guest service and answer calls within three rings.
• Communicate with guests professionally by phone and email.
• Gain knowledge of guest services, dining options, and activities to upsell effectively.
• Process reservations, changes, and cancellations via switchboard or email.
• Remain aware of resort package plans and updates.
• Handle daily correspondence and outbound calls; take reservations as needed.
• Maintain knowledge of room types, rates, packages, and booking procedures.
• Work to maximize occupancy and revenue within guidelines.
• Perform other duties as required.

Skills

Active listening

Clear communication

Upselling skills

Reservation management

Time management

Software proficiency

Education

High school diploma

Tools

Booking systems

CRM tools

Job description

POSITION SUMMARY:

Our Travel Consultants serve as knowledgeable ambassadors of Bass Pro - Hospitality, specializing in promotions, room categories, and property details to effectively inform and upsell to guests. They are responsible for handling reservation inquiries - both verbal and written - with accuracy and efficiency, ensuring exceptional guest satisfaction while optimizing room revenue and sales opportunities.

ESSENTIAL FUNCTIONS:

• Provide outstanding, personalized guest service while answering all phone calls within three rings.
• Communicate with the guests in a professional manner via phone
• Gain thorough knowledge of our current guest services, dining options, and activities to answer guest questions and upsell
• Process all reservations, changes and cancellations coming over the resort's switchboard or via email.
• Remain in constant awareness of all resort package plans, paying close attention to changes and updates
• Handle daily correspondence and complete outbound calls in a timely manner; responding to inquiries and making reservations as needed
• Maintain a thorough knowledge of all room types, rates, packages, and booking procedures.
• Work within established guidelines, striving to maximize both occupancy and revenue
• Will perform other duties as required

EXPERIENCE/QUALIFICATIONS:

• Minimum Degree Required: High School Diploma or Equivalent
• Minimum typing skill of 45 wpm
• Minimum one to three months related experience and/or training; or equivalent combination of education and experience

KNOWLEDGE, SKILLS, AND ABILITY:

• Ability to listen attentively, speak clearly, and write effectively to understand client needs and provide detailed information
• Building rapport, managing client relationships, and ensuring customer satisfaction
• Juggling multiple bookings, itineraries, and tasks while managing time efficiently and in an organized manner
• Ensuring accuracy in all travel arrangements and documents
• Handling unexpected issues like flight cancellations or changes in plans
• Recommending and upselling services, meeting sales targets, and convincing clients to book
• Competence in using a variety of software, including booking systems and customer management tools
• Adjusting to changes in client needs or travel plans and staying updated with industry changes.
• Paying close attention to what clients are saying to understand their needs accurately
• Influencing clients to choose specific travel options and services
• Making sound judgments that are in the best interest of the customer
• The ability to manage one's workload and responsibilities effectively

Full Time Benefits Summary:

• Medical
• Dental
• Vision
• Health Savings Account
• Flexible Spending Account
• Voluntary benefits
• 401k Retirement Savings
• Paid holidays
• Paid vacation
• Paid sick time
• Bass Pro Cares Fund
• And more!

Bass Pro Shops is an equal opportunity employer.

Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

Reasonable Accommodations

Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.

If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at [e-mail].

Big Cedar Lodge