Travel Concierge & Reservations Specialist

Bass Pro Shops; Northern (KY); Hybrid; USD 28,000 - 36,000; Full time

Benefits offered by this job

Employee discounts

Healthcare benefits

401k

Job summary

Bass Pro Shops Travel Consultants provide personalized guest service, handling reservations by phone and email, and upsell package options to boost occupancy and revenue. The role requires building rapport, managing multiple bookings, and staying informed on room types, rates, and policies.

They work within established guidelines, answer inquiries promptly, and maintain accuracy in travel arrangements while ensuring guest satisfaction.

Qualifications

• Minimum High School Diploma or equivalent.
• Ability to type and process reservations accurately.

Responsibilities

• Answer phone calls and emails to handle reservations and inquiries.
• Upsell services and packages to maximize occupancy and revenue.
• Maintain knowledge of room types, rates, packages, and booking procedures.
• Resolve changes, cancellations, and guest requests with professionalism.

Skills

Active listening

Verbal communication

Written communication

Sales & upselling

Reservation systems

CRM software

Time management

Education

High School Diploma or equivalent

Tools

Booking systems

CRM tools

Job description

Bass Pro Shops Travel Consultants provide personalized guest service, handling reservations by phone and email, and upsell package options to boost occupancy and revenue. The role requires building rapport, managing multiple bookings, and staying informed on room types, rates, and policies.

They work within established guidelines, answer inquiries promptly, and maintain accuracy in travel arrangements while ensuring guest satisfaction.