Travel Consultant (Ozark location)

Bass Pro Shops; Missouri; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Health Savings Account

Flexible Spending Account

401k Retirement Savings

Paid holidays

Paid vacation

Paid sick time

Bass Pro Cares Fund

Employee discounts

Job summary

Bass Pro Shops Travel Consultants at the Ozark location (Ridgedale, MO) handle reservations and guest inquiries with precision, accuracy, and a focus on upselling room categories and packages. They serve as hospitality ambassadors, delivering knowledgeable assistance over phone and email while maintaining excellent guest satisfaction.

Role requires a high school diploma, strong typing, and 45 wpm minimum. The team prioritizes accuracy, professional communication, and revenue growth through

Qualifications

• Minimum High School Diploma or equivalent.
• Ability to listen attentively, speak clearly, and write effectively to understand client needs.

Responsibilities

• Provide outstanding guest service and answer calls within three rings.
• Communicate professionally via phone and email to upsell and inform guests.
• Process all reservations, changes, and cancellations accurately.
• Maintain knowledge of room types, rates, packages, and booking procedures.
• Maximize occupancy and revenue by upselling services and packages.

Skills

Active listening

Clear communication

Written communication

Upselling

Guest service

Time management

Multitasking

Sales targets

Reservation handling

Education

High School Diploma or Equivalent

Tools

Booking systems

Customer management tools

Job description

## Travel Consultant (Ozark location)Applylocations: Ridgedale, MO (Big Cedar Lodge)time type: Full timeposted on: Posted Todaytime left to apply: End Date: October 10, 2026 (30+ days left to apply)job requisition id: R262929POSITION SUMMARY:Our Travel Consultants serve as knowledgeable ambassadors of Bass Pro - Hospitality, specializing in promotions, room categories, and property details to effectively inform and upsell to guests. They are responsible for handling reservation inquiries - both verbal and written - with accuracy and efficiency, ensuring exceptional guest satisfaction while optimizing room revenue and sales opportunities.ESSENTIAL FUNCTIONS:· Provide outstanding, personalized guest service while answering all phone calls within three rings.· Communicate with the guests in a professional manner via phone· Gain thorough knowledge of our current guest services, dining options, and activities to answer guest questions and upsell· Process all reservations, changes and cancellations coming over the resort's switchboard or via email.· Remain in constant awareness of all resort package plans, paying close attention to changes and updates· Handle daily correspondence and complete outbound calls in a timely manner; responding to inquiries and making reservations as needed· Maintain a thorough knowledge of all room types, rates, packages, and booking procedures.· Work within established guidelines, striving to maximize both occupancy and revenue· Will perform other duties as requiredEXPERIENCE/QUALIFICATIONS:· Minimum Degree Required: High School Diploma or Equivalent· Minimum typing skill of 45 wpm· Minimum one to three months related experience and/or training; or equivalent combination of education and experienceKNOWLEDGE, SKILLS, AND ABILITY:· Ability to listen attentively, speak clearly, and write effectively to understand client needs and provide detailed information· Building rapport, managing client relationships, and ensuring customer satisfaction· Juggling multiple bookings, itineraries, and tasks while managing time efficiently and in an organized manner· Ensuring accuracy in all travel arrangements and documents· Handling unexpected issues like flight cancellations or changes in plans· Recommending and upselling services, meeting sales targets, and convincing clients to book· Competence in using a variety of software, including booking systems and customer management tools· Adjusting to changes in client needs or travel plans and staying updated with industry changes.· Paying close attention to what clients are saying to understand their needs accurately· Influencing clients to choose specific travel options and services· Making sound judgments that are in the best interest of the customer· The ability to manage one's workload and responsibilities effectively**Full Time Benefits Summary:** Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!* Medical* Dental* Vision* Health Savings Account* Flexible Spending Account* Voluntary benefits* 401k Retirement Savings* Paid holidays* Paid vacation* Paid sick time* Bass Pro Cares Fund* And more!Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.*Reasonable Accommodations*Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at [e-mail] Cedar Lodge