Hybrid Travel Claims Adjuster (Entry-Level)

Zurich; Madison (WI); Híbrido; USD 42.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Annual and personal leave

Parental leave

Health plan

401(k) with employer matching

Descripción de la vacante

Zurich’s Travel Guard division seeks an Entry Level Claims Representative to assess and investigate travel-related claims, deliver exceptional customer service, and work toward licensure within 6 months. The role emphasizes empathy, attention to detail, and thorough documentation while supporting claimants throughout the process.

Ideal candidates have 1-2 years of customer service experience and are eager to learn the insurance claims field.

Formación

• 1-2 years of customer service experience.
• Eager to learn new skills within the claims and insurance industry.
• Excellent written and verbal communication skills.
• Attention to detail for thorough investigations and precise documentation.
• Willing to obtain State Specific Adjuster Licensing within 6 months of employment.
• Live within 150 miles of Stevens Point, WI and willing to commute 2-3 days per month.

Responsabilidades

• Provide exceptional customer support to claimants throughout the claims process.
• Spend 50-75% of time communicating with stakeholders to drive timely resolutions within 30-45 days.
• Assess new and existing claims for coverage and conduct investigations.
• Communicate with claimants empathetically to gather necessary documentation.
• Apply policy guidelines to determine coverage and claim validity.
• Maintain detailed claim records in internal systems.
• Comply with all statutory and regulatory requirements in applicable jurisdictions.

Conocimientos

Customer service

Communication skills

Detail oriented

Empathy

Willing to learn

Licensing within 6 months

Descripción del empleo

Zurich’s Travel Guard division seeks an Entry Level Claims Representative to assess and investigate travel-related claims, deliver exceptional customer service, and work toward licensure within 6 months. The role emphasizes empathy, attention to detail, and thorough documentation while supporting claimants throughout the process.

Ideal candidates have 1-2 years of customer service experience and are eager to learn the insurance claims field.