Night Travel Assistance Specialist

Zurich Insurance; Houston (TX); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Shift differential

Hybrid schedule

Parental leave

Job summary

Zurich Insurance’s Travel Guard team is seeking a Customer Assistance Specialist to support American Express cardholders with worldwide travel emergencies. This fast-paced, client-focused role emphasizes problem solving, creative thinking, and delivering exceptional service within a global organization.

You’ll handle calls, assist with pre-trip planning, document interactions, and uphold privacy and compliance standards.

Qualifications

• A high school diploma or equivalent
• 1-2 years of customer service experience
• Excellent written and verbal communications skills
• Critical and creative thinking to provide solutions for cardholders
• Exceptional attention to detail and accuracy in gathering and entering information
• Ability to effectively manage and prioritize tasks while responding to high end clientele with professionalism and clarity
• Ability to work 6pm-4am with rotating weekends (4 day x 10 hour shifts)
• Shift differential of $3/hour from 5pm-7am weeknights and all day on Saturday/Sunday and an additional $3/hour Saturdays and Sundays 7pm-7am

Responsibilities

• Provide a positive experience with American Express cardholders managing inbound and outbound calls
• Assist cardholders with pre-trip planning and during travel aid
• Remain knowledgeable of Travel Guard assistance and service options, including legal, financial, and travel assistance
• Utilize creative and critical thinking to provide out-of-the-box solutions
• Effectively multi-task navigating multiple systems while providing exceptional customer service with cardholders
• Accurately document interactions with cardholders in our case management system
• Maintain privacy, compliance and performance standards of Travel Guard and American Express

Job description

Zurich Insurance’s Travel Guard team is seeking a Customer Assistance Specialist to support American Express cardholders with worldwide travel emergencies. This fast-paced, client-focused role emphasizes problem solving, creative thinking, and delivering exceptional service within a global organization.

You’ll handle calls, assist with pre-trip planning, document interactions, and uphold privacy and compliance standards.