Travel Claims Specialist — End-to-End Resolution

battleface; United States; On-site; USD 60,000 - 90,000; Full time

Job summary

battleface, in partnership with Robin Assist, is hiring a Claims Adjuster to help travelers through challenging times by investigating and resolving travel medical claims with speed, empathy, and accuracy. You’ll use a tech-enabled gateway to streamline workflows, adhering to underwriting, regulatory, and policy guidelines.

This role focuses on trust, clarity, and timely updates to all parties involved, ensuring a human-first approach to travel insurance support.

Qualifications

• Proven experience handling travel insurance claims, including complex domestic and international cases.
• Current state adjuster licensing or ability to obtain.
• Belief that claims processing should enhance the customer experience.
• Strong writing, negotiation, communication, organization and research skills.
• Comfort working with data, forms, spreadsheets, and policy wordings.

Responsibilities

• Investigate, evaluate, and resolve travel medical claims end-to-end.
• Adjudicate benefits per policy terms and statutory requirements.
• Process invoices through cost-containment networks.
• Maintain clear, timely updates to customers, providers, and partners on claim status.
• Document thoroughly in the claims system and ensure complete, high-quality files.
• Assess the need for medical management and elevate appropriately.
• Process bills in accordance with statutory requirements and internal controls.
• Identify potential fraud/waste/abuse and collaborate with investigative team.
• Deliver excellent written and verbal customer communication throughout the claim lifecycle.
• Perform additional responsibilities as needed to support the team and our customers.

Skills

Travel claims experience

State adjuster licensing

Customer-centric mindset

Strong written and verbal comms

Data handling & policy wording

Job description

battleface, in partnership with Robin Assist, is hiring a Claims Adjuster to help travelers through challenging times by investigating and resolving travel medical claims with speed, empathy, and accuracy. You’ll use a tech-enabled gateway to streamline workflows, adhering to underwriting, regulatory, and policy guidelines.

This role focuses on trust, clarity, and timely updates to all parties involved, ensuring a human-first approach to travel insurance support.