Remote Travel Insurance Claims Specialist

battleface; Oregon; Hybrid; USD 42,000 - 56,000; Full time

Job summary

battleface is seeking a Claims Customer Service Specialist to help travelers navigate insurance benefits and claims from a remote setting. You’ll answer questions about coverage, assist with claim filing, and provide status updates while coordinating with Claims Adjusters.

Strong travel insurance knowledge, clear communication, and a customer-first mindset are essential. Ideal candidates bring 2+ years in travel insurance claims customer service or claims administration, excel in handling

Qualifications

• Minimum 2 years in travel insurance claims customer service or claims administration
• Clear understanding of travel insurance benefits, policy terms, and claims processes
• Experience handling calls about claims status, coverage questions, and submissions
• Ability to explain coverage and claims procedures in simple language
• Excellent written and verbal English communication
• Empathy, patience, and a customer-first mindset
• Strong organization, detail orientation, and multi-inquiry management
• Comfort with claims systems, CS platforms, and new technology
• Remote work capability and ability to collaborate with a global team
• Based in North America with availability for NA hours

Responsibilities

• Handle inbound and outbound calls, emails, and inquiries related to travel insurance claims
• Provide timely updates on claim status, timelines, documentation, and next steps
• Explain benefits, coverage limits, exclusions, and deductibles
• Guide customers through the claims submission process and required documentation
• Coordinate with Claims Adjusters to address inquiries and resolve issues
• Assist with questions on claim decisions, reimbursements, and payment status
• Follow up on outstanding inquiries to ensure timely responses

Skills

Customer service

Travel insurance

English communication

Remote work

North America hours

Spanish or French (adv)

Job description

battleface is seeking a Claims Customer Service Specialist to help travelers navigate insurance benefits and claims from a remote setting. You’ll answer questions about coverage, assist with claim filing, and provide status updates while coordinating with Claims Adjusters.

Strong travel insurance knowledge, clear communication, and a customer-first mindset are essential. Ideal candidates bring 2+ years in travel insurance claims customer service or claims administration, excel in handling