Travel Claims Adjuster — Empathy + Tech-Driven

Battleface Inc.; Columbus (OH); On-site; USD 55,000 - 85,000; Full time

Job summary

Battleface Inc. is seeking a Claims Adjuster to support travelers through medical claims and disruptions with speed, empathy, and accuracy.

You’ll investigate, adjudicate benefits, and work within policy guidelines using our tech-enabled gateway to streamline workflows. This role emphasizes clear written and verbal communication, collaboration with providers and customers, and compliance with state licensing and regulatory requirements.

Qualifications

• Must have proven travel insurance claims handling experience including domestic and international cases.
• Strong writing and negotiation abilities with solid communication skills.
• Familiarity with regulatory and underwriting guidelines for claims.
• Comfort working with data, forms, and policy wordings.

Responsibilities

• Investigate, evaluate, and resolve travel medical claims end-to-end.
• Adjudicate benefits per policy terms and statutory requirements.
• Process invoices through cost-containment networks.
• Maintain clear, timely updates to customers, providers, and partners.
• Document thoroughly in the claims system with high-quality files.
• Assess need for medical management and escalate as needed.
• Process bills following statutory requirements and internal controls.
• Identify potential fraud and collaborate with the investigative team.
• Communicate clearly with customers throughout the claim lifecycle.

Skills

Claims handling experience

Written & verbal communication

Data gathering & reporting

Regulatory compliance knowledge

Education

State insurance adjuster license (or eligible)

Job description

Battleface Inc. is seeking a Claims Adjuster to support travelers through medical claims and disruptions with speed, empathy, and accuracy.

You’ll investigate, adjudicate benefits, and work within policy guidelines using our tech-enabled gateway to streamline workflows. This role emphasizes clear written and verbal communication, collaboration with providers and customers, and compliance with state licensing and regulatory requirements.