Senior Claims Representative

001 Brown & Brown, Inc; Carmel (IN); On-site; USD 65,000 - 90,000; Full time

Job summary

Brown & Brown, Inc. in Carmel, Indiana, is seeking a Senior Claims Representative to manage high-priority accounts and catastrophic claims. You will maintain claim inventories, verify coverage, and research adjustments using discretionary judgment.

The role includes communicating with members, agents, providers, and attorneys, investigating claims, and adjusting reserves as needed. The position emphasizes customer service, professional conduct, and mentoring other team members.

Qualifications

• 3–5 years of experience in a similar position.
• Bachelor’s or Associate degree in business, finance, or HR preferred.
• Strong confidentiality and professional telephone demeanor.
• Proficient with Microsoft tools and IVOS.

Responsibilities

• Maintain a claim inventory as deemed appropriate by management.
• Verify, research, evaluate and make recommendations on coverage for each claim.
• Make timely contact with members, injured workers, agents, providers, attorneys, etc.
• Investigate claims with phone interviews/emails and obtain documentation
• Evaluate exposure and adjust reserves as required.
• Conclude claim processing in accordance with company standards.
• Meet with stakeholders as deemed necessary.
• Provide training and mentor other claims personnel.
• Travel to annual workers compensation conference or attend seminars.
• Other job-related projects or assignments as delegated.

Skills

Telephone demeanor

Confidentiality

Communication

Education

Associate/Bachelor’s degree in business/finance/HR

Tools

Microsoft Office

Excel

IVOS

Job description

Built on meritocracy, our unique company culture rewards self‑starters and those who are committed to doing what is best for our customers. Brown & Brown is seeking a Senior Claims Representative to join our growing team in Carmel, IN!

The Senior Claims Representative manages high priority accounts and catastrophic claims.

How You Will Contribute:

• Maintain a claim inventory as deemed appropriate by management
• Verify, research evaluate and make recommendations on appropriate coverage on each claim, using discretionary judgment
• Make timely contact with members, injured workers, agents, providers, attorneys, etc.
• Investigate claim with phone interviews/emails and obtain appropriate documentation
• Evaluate exposure and adjust reserves as required
• Conclude claim processing in accordance with company standards
• Meet with members, agents, injured workers, attorneys, etc. as deemed necessary
• Provide training and act as a mentor for members and other claims personnel
• Travel to annual workers compensation conference and/or attend educational seminars
• Other job‑related projects or assignments as delegated

The Sr. Claims Representative will maintain and uphold a high standard for customer service.

Licenses and Certifications:

Insurance and/or Industry certification or designation

Skills & Experience to Be Successful:

• Associate’s or Bachelor’s degree in business, financial related discipline, or Human Resources (preferred)
• Proficient with Microsoft, Windows, Excel, IVOS, etc.
• Exceptional telephone demeanor
• Ability to maintain a high level of confidentiality
• 3 – 5 years’ experience in similar position

Teaming Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well‑being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits.

Enrollment waiting periods or eligibility criteria may apply to certain benefits.

Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

The Power To Be Yourself

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.

We think of ourselves as a team, so we have teammates - not employees.

We strive to attract people who are competitive, driven, and disciplined.

Built on meritocracy, our unique company culture rewards self‑starters and those who are committed to doing what is best for our customers.

Founded in 1939 as a small, two-partner firm, Brown & Brown (NYSE: BRO) and our team of companies have grown into one of the world’s largest insurance brokerages while staying true to our foundation of trust, resilience, and delivering results. With a team that is as connected locally as it is globally, our high‑performing, highly collaborative team delivers innovative risk and insurance solutions.

We look for individuals who embrace our culture, thrive in a collaborative environment, are driven to grow and succeed, and are committed to always doing what is right.

With a unique culture built on integrity, superior capabilities and grit, we value teamwork, trust and courage.

We think of ourselves as a team, so we have teammates—not employees, and leaders—not managers.

Everything we do is about the greater “WE”—never “me.” While diverse in abilities and experience, we are all connected through our core values, a commitment to our local communities and a shared mission—always doing what is best for our customers.