Travel Advisor & Member Experience Specialist

MS ACSC Management Services Inc; City of Auburn (NY); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health coverage (medical, dental, and視

401(K) with company match

Pension program

Tuition assistance

Floating holidays & PTO for volunteer)

Job summary

Auto Club Enterprises in the United States is seeking a Travel Advisor to sell travel products and services and provide essential travel-related member services. You will educate members about options, handle reservations, and contribute to club value through proactive service and outbound outreach.

The role requires knowledge of travel sales, strong communication, and the ability to manage multiple transactions while maintaining high service standards.

Qualifications

• High School GED Required.
• Associates Preferred.
• 4-6 years Travel agency or sales.
• Knowledge of Club operating areas and products desirable.
• Advanced verbal and written communication skills.
• Analytical and time management skills required.
• Ability to create and deliver presentations.
• Knowledge of computer systems used to fulfill member travel requests.

Responsibilities

• Sell foreign and domestic travel products and services using lead management tools.
• Advise clients on travel requirements, protection plans, and trip advisory information.
• Handle travel requests and ensure accurate documentation of transactions.
• Cross-sell and upsell opportunities to enhance member value.
• Maintain confidentiality of client information per laws and policies.
• Maintain all administrative requirements and attend training/events as needed.
• Document and explain write-offs or shortages to management.

Skills

Verbal & written communication

Analytical & time management

Presentation skills

Travel sales

Education

High School Diploma / GED

Associates preferred

Tools

Travel agency systems

Ticketing systems

TSTApollo

Viewpoint

Outlook/Word/Windows

Job description

Auto Club Enterprises in the United States is seeking a Travel Advisor to sell travel products and services and provide essential travel-related member services. You will educate members about options, handle reservations, and contribute to club value through proactive service and outbound outreach.

The role requires knowledge of travel sales, strong communication, and the ability to manage multiple transactions while maintaining high service standards.