Trauma-Informed Victim Support Navigator

JLive; West Bloomfield Charter Township (MI); On-site; USD 48,000 - 72,000; Full time

Job summary

Jewish Family Service of Metropolitan Detroit (Resiliency Center) is seeking a Victim/Survivor Assistance Navigator to provide case management, trauma-informed support, and referrals to individuals affected by mass violence. You will collaborate with clinicians, outreach staff, and an administrative assistant to connect survivors with comprehensive services.

The role emphasizes compassionate, culturally responsive care, data collection, and community engagement to improve outcomes and grant

Qualifications

• Bachelor's degree in social work, psychology, human services, or a related field required; master's degree preferred.
• A minimum of three (3) years of prior experience in case management, victim advocacy, or crisis response preferred.

Responsibilities

• Create a welcoming, accessible, and culturally responsive environment for client interactions, both in person and virtually.
• Conduct intake and initial assessments to identify client needs, document findings, and match clients to appropriate services.
• Assess clients' immediate, short-term, and long-term needs; identify barriers to accessing services and problem-solve appropriate solutions.
• Apply mental health first aid skills and provide referrals to behavioral or mental health providers as needed.
• Assist clients with identification and completion of forms linking them to services and public benefits.
• Assess clients' social support networks and help develop strategies to build personal resilience.
• Conduct client satisfaction surveys and document all client communications, referrals, and services provided to support program evaluation and grant compliance.

Skills

Case management

Crisis response

Psychological First Aid

Victims' rights knowledge

Communication skills

Bilingual (local community)

Education

Bachelor's degree in social work, psychology, human services, or related field

Master's degree preferred

Tools

Microsoft Office

Case management software

Job description

Jewish Family Service of Metropolitan Detroit (Resiliency Center) is seeking a Victim/Survivor Assistance Navigator to provide case management, trauma-informed support, and referrals to individuals affected by mass violence. You will collaborate with clinicians, outreach staff, and an administrative assistant to connect survivors with comprehensive services.

The role emphasizes compassionate, culturally responsive care, data collection, and community engagement to improve outcomes and grant