Trauma-Informed Shelter Support Advocate – 1st Shift

Central-Iowa-Shelter-and-Services; Des Moines (IA); On-site; USD 17,000 - 24,000; Part time

Job summary

Central Iowa Shelter & Services (CISS) in Des Moines, IA, seeks a Shelter Advocate for 1st shift on weekends. This part-time/PRN role supports clients, handles intakes, phones, and daily operations to ensure safety and care.

The position emphasizes trauma-informed care, teamwork, and adherence to shelter guidelines within a collaborative operations team. Responsibilities include crisis support, documentation, light housekeeping, inventory, and coordination with case managers, with education

Qualifications

• Belief in the agency's core values and mission.
• Strong critical thinking, analytical and problem-solving skills.
• Advanced computer skills and proficiency in Microsoft Office.
• Organized and detail-oriented with an inclusion lens.

Responsibilities

• Empower guests and provide support and crisis intervention through trauma-informed care.
• Communicate guest information to day staff to keep them informed.
• Follow Shelter Guidelines, Policies and Procedures with guests.
• Support guests with shelter needs (questions, hygiene, supplies, bedding, food).
• Maintain safety and security of shelter property and report concerns.
• Perform housekeeping tasks and maintain cleanliness.
• Complete intakes, exits, and required paperwork accurately.
• Document shift notes and incident reports; update logs.

Skills

Critical thinking

Communication

Organizational skills

Independent work

Teamwork

DEI mindset

Microsoft Office

Education

High School Diploma or GED

Associates or Bachelor's in Human Services preferred

SOARS certification within 3 months

HMIS certification within 3 months

Tools

Microsoft Office

Job description

Central Iowa Shelter & Services (CISS) in Des Moines, IA, seeks a Shelter Advocate for 1st shift on weekends. This part-time/PRN role supports clients, handles intakes, phones, and daily operations to ensure safety and care.

The position emphasizes trauma-informed care, teamwork, and adherence to shelter guidelines within a collaborative operations team. Responsibilities include crisis support, documentation, light housekeeping, inventory, and coordination with case managers, with education