Trauma-Informed Shelter Support Advocate

Colonial Group; Cambridge (MA); On-site; USD 28,000 - 30,000; Full time

Job summary

Bay Cove Human Services in Greater Boston is seeking a Shelter Support Worker to welcome and safeguard unhoused individuals. The role operates in a low-threshold, harm-reduction environment and emphasizes trauma-informed care to promote safety, engagement, and well-being across the shelter community.

The position is non-exempt, requires basic high school education, and offers crisis intervention, incident reporting, and collaboration with the team.

Qualifications

• High school diploma or equivalent.
• Demonstrated verbal communication and interpersonal skills.
• Individuals with lived expertise are encouraged to apply.

Responsibilities

• Provide care for guests and maintain safety by visual monitoring of all guests.
• Ensure safety of the guests and facility by conducting safety checks and monitoring areas.
• Facilitate a respectful and safe check-in process.
• Complete required documentation at intake, HMIS, incident reporting, etc.

Skills

Verbal communication

Interpersonal skills

Lived experience

Education

High school diploma or equivalent

Tools

Windows

Word

Google Apps

Job description

Bay Cove Human Services in Greater Boston is seeking a Shelter Support Worker to welcome and safeguard unhoused individuals. The role operates in a low-threshold, harm-reduction environment and emphasizes trauma-informed care to promote safety, engagement, and well-being across the shelter community.

The position is non-exempt, requires basic high school education, and offers crisis intervention, incident reporting, and collaboration with the team.