Night Shelter Support Worker – Trauma‑Informed Care

Bay Cove Human Services; Cambridge (MA); On-site; USD 23,185 - 33,021; Full time

Job summary

Bay Cove Human Services is seeking a Shelter Support Worker to ensure a safe environment for unhoused individuals in Cambridge, Massachusetts. The role emphasizes trauma-informed care and includes monitoring guests, coordinating safety checks, and crisis intervention. The ideal candidate has a high school diploma and experience in human services, preferably within behavioral health contexts.

This non-exempt position offers an hourly pay rate of $20.40, with an emphasis on collaborative and compassionate engagement to uphold the dignity of all individuals served.

Qualifications

• Six months experience in health or human service fields preferred.
• Experience working with unhoused individuals and those with behavioral health issues is a plus.
• Basic skills in word processing and related computer functions.

Responsibilities

• Provide care for guests and maintain safety through monitoring.
• Conduct safety checks and monitor common areas.
• Provide crisis intervention and de-escalation as needed.
• Complete necessary documentation accurately.

Skills

Verbal communication

Interpersonal skills

Crisis intervention

Basic computer skills

Education

High school diploma or equivalent

Tools

Windows

Google Email and Apps

Job description

Bay Cove Human Services is seeking a Shelter Support Worker to ensure a safe environment for unhoused individuals in Cambridge, Massachusetts. The role emphasizes trauma-informed care and includes monitoring guests, coordinating safety checks, and crisis intervention. The ideal candidate has a high school diploma and experience in human services, preferably within behavioral health contexts.

This non-exempt position offers an hourly pay rate of $20.40, with an emphasis on collaborative and compassionate engagement to uphold the dignity of all individuals served.