Shelter Shift Lead: Crisis Support & Safety

Bay Cove Human Services; Boston (MA); On-site; USD 55,000 - 60,000; Full time

Job summary

Bay Cove Human Services in Greater Boston is seeking a Shift Leader to assist the Director with direction and on-site oversight of the shelter and Shelter Support Workers.

The role emphasizes safety, trauma-informed care, crisis intervention, and collaboration with staff to ensure accessible, compassionate services.

Qualifications include a BA preferred, two years in health/human services, and experience with unhoused populations.

Qualifications

• Bachelor’s degree preferred in psychology or related human services.
• Two years’ experience in health or human services.
• Experience with unhoused individuals and behavioral health/substance use disorders preferred.
• Professional writing, interpersonal and organizational skills.
• Basic proficiency with Windows, Word, and Google Apps.

Responsibilities

• Provide on-site oversight of the shelter and Shelter Support Workers.
• Ensure safety and compassionate, low-threshold services.
• Document intake, HMIS, and required reports.
• Respond to safety concerns and emergencies with appropriate interventions.
• Participate in staff meetings and follow policies.

Skills

Professional writing

Interpersonal skills

Organization skills

Windows / Word / Google Apps

Education

Bachelor's degree preferred

Tools

Windows

Word

Google Apps

Job description

Bay Cove Human Services in Greater Boston is seeking a Shift Leader to assist the Director with direction and on-site oversight of the shelter and Shelter Support Workers.

The role emphasizes safety, trauma-informed care, crisis intervention, and collaboration with staff to ensure accessible, compassionate services.

Qualifications include a BA preferred, two years in health/human services, and experience with unhoused populations.