Trauma-Informed Shelter Client Services & Intake Specialist

Safe Horizon; New York (NY); On-site; USD 31,000 - 33,000; Full time

Benefits offered by this job

Vacation Time

Paid Sick Time

Medical

403(b) Retirement Plan

Life Insurance

Commuter Benefits Program

Tuition Assistance Program

Gym Reimbursement

Parental Leave

Employee Learning Center

Job summary

Safe Horizon in New York seeks a Shelter Worker to apply trauma-informed, client-centered practices. You will conduct emergency shelter intakes, assess safety, and coordinate risk management during placements.

The role requires neutral communication and active crisis intervention with residents and families. Additional duties include trainings on self-care, organizing client activities, donor interaction, and supporting admissions, discharges, and documentation in CMS systems.

Qualifications

• High School Diploma or GED and two years relevant experience.
• Basic computer skills necessary.
• Certifications within 3 months of employment for fire safety and related areas.

Responsibilities

• Learn and integrate a trauma-informed, client-centered approach.
• Conduct emergency shelter intakes for site vacancies.
• Assess immediate safety needs and develop risk management plans.
• Provide crisis intervention and de-escalation support.
• Participate in trainings on self-care and vicarious trauma.
• Sort and organize donations and assist with client needs referrals.
• Assist with admissions, discharges, and discharge paperwork.
• Maintain logs and CMS entries accurately and timely.

Education

High School Diploma/GED

Job description

Safe Horizon in New York seeks a Shelter Worker to apply trauma-informed, client-centered practices. You will conduct emergency shelter intakes, assess safety, and coordinate risk management during placements.

The role requires neutral communication and active crisis intervention with residents and families. Additional duties include trainings on self-care, organizing client activities, donor interaction, and supporting admissions, discharges, and documentation in CMS systems.