Housing Advocate Team Lead - Grave - PARC

The Road Home; South Salt Lake (UT); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health Care

HSA/FSA/HRA

Retirement 403B

Life Insurance

Paid Time Off

Floating Holiday

Disability Insurance

Employee Assistance

Training & Development

Tuition Assistance

PSLF

Job summary

The Road Home is seeking a Housing Advocate Team Lead to provide trauma-informed leadership, ensuring homeless guests receive respectful support, safe shelter, and access to resources at PARC in South Salt Lake, UT. This in-person role leads up to 10 staff, handles incident documentation, and collaborates with emergency services.

Responsibilities include staff training, bed assignment support, and maintaining a welcoming environment while adhering to Housing Focused principles.

Qualifications

• Demonstrate emotional regulation in high-pressure situations.
• Engage with diverse populations respectfully and empathetically.
• Provide trauma-informed customer service and guidance to guests.
• Communicate clearly with colleagues, supervisors, and guests.

Responsibilities

• Lead Housing Advocate team in delivering respectful guest services and operations.
• Maintain safe, welcoming shelter environments and enforce rules.
• Assist with bed assignments, incident reports, and guest stays tracking.
• Support Shift Supervisor and train up to 10 staff; lead during crises or emergencies.
• Coordinate with emergency services and internal departments to assist guests.

Skills

Emotional regulation

Trauma-informed care

Empathy

Communication

Team leadership

Boundary setting

Education

High School Diploma or GED

Job description

WHO WE ARE

The Road Home was founded in 1923 and has been a leader in ending homelessness for over 100 years. We provide emergency shelters, supportive services, and housing-focused minded rental assistance that helps individuals and families step out of homelessness and back into the community. We are seeking compassionate and empathetic individuals who are interested in making a difference in the lives of others and their communities.

The Road Home is an Equal Opportunity Employer

Our mission to help people experiencing homelessness is strengthened by a highly qualified team with a variety of perspectives, backgrounds, and experiences. We are committed to fostering a workplace where everyone feels valued, respected, and empowered to contribute their unique strengths.

We welcome applicants from all walks of life who share our passion for ending homelessness, collaboration, and compassion. Together, we can create a supportive environment where every voice is heard, and every person has the opportunity to succeed.

BENEFIT SUMMARY

The Road Home is a 501c3 non-profit social services agency whose mission is to help people step out of homelessness and back into our community. Come be part of the solution. We have a robust, reasonably-priced, and inclusive benefits plan for full and part-time employees (25-40 hours/week)

• Health Care Plan (Medical, Dental & Vision)
• HSA, FSA, HRA (We reimburse part of your deductible!)
• Retirement Plan (403B with TRH contribution and match)
• FREE Life Insurance for employees
• Paid Time Off (Vacation, Sick & 12 Public Holidays)
• One Floating Holiday Per Year
• Free Short Term & Long Term Disability
• Employee Assistance Program
• Free Training & Development
• Tuition Assistance for a wide variety of classes!
• Public Service Loan Forgiveness (PSLF) qualifying agency

JOB SUMMARY

The Housing Advocate Team Lead provides trauma-informed leadership to ensure individuals experiencing homelessness receive respectful support, safe shelter, and access to critical resources. This role combines compassionate guest services with comprehensive operational oversight—including conflict resolution, facility safety maintenance, boundary enforcement, staff mentoring, and task delegation to ensure smooth operations. The Team Lead documents incidents, tracks guest needs, and upholds Housing Focused principles while fostering a welcoming environment. Additionally, this position collaborates with emergency services, provides direct assistance to the Shift Supervisor, and assumes leadership responsibilities during crises or as needed.

*This is an in-person position. *Applicants mustbe authorized towork for ANY employer in the U.S. We areunable to sponsor or take over sponsorship of an employment visaat this time.

Location

Pamela Atkinson Resource Center (PARC)

3380 S 1000 W, South Salt Lake, UT 84119

Reports to

Housing Advocate Supervisor

Position Status

Full-Time

Shift/Schedule

Grave Shift - 11 pm - 7:30 am; Thursday-Monday (Tues & Wed off). Will need to work both weekend days.

Grade and Starting Salary

Grade 5, $17.85

FLSA Status

Non- Exempt

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Perform all duties and responsibilities of a Housing Advocate in addition to lead-level supervisory and operational tasks.
2. Work collaboratively as part of a team to support guests andmaintaina safe, welcoming shelter environment.
3. Provide kind, trauma-informed customer service whileassistingguests in understanding and adhering to shelter rules and procedures.
4. Assistinmaintainingthe cleanliness and organization of the shelter, including dormitories and allcommon areas.
5. Answer phones, take accurate messages, and provide assistance with the management and storage of guest belongings.
6. Write detailed incident reports, track guest stays, and support the bed assignment process.
7. Provide direct support to the Shift Supervisor and assume lead responsibilities when necessary, including during emergency situations.
8. Assistin trainingnew staff, provide constructive feedback, and provide leadership for a team of up to 10 people.
9. Collaborate with emergency services and other internal departments to coordinate guest support.
10. Attend required meetings andassistwith hiring processesand staff support initiatives asrequested.
11. Attendmandatory agencytrainings, including Trauma-Informed Care,HousingFocused, De-escalation, Suicide Prevention, CPR, and more.
12. Participate in emergency drillsand environmental safety activities,asrequired.
13. Follow all agency protocols for security, safety, and sanitation tomaintaina clean and secure environment for guests and staff.
14. Maintain regular and reliable attendance as an essential function of this position.

Promoting Best Practice

• Actively engage with and honor the unique backgrounds, identities, and experiences of all individuals we serve.
• Advance the agency’s commitment to honoring diverse ethnic and cultural heritages through daily actionsthat foster genuine belonging.
• ImplementHousing Focusedprinciples,risk managementstrategies, andhigh-accessservices as foundational to our mission.
• Maintainhealthy boundaries using trauma-informed approaches in all interactions.

Other duties as assigned.

*Must pass a pre-employment background check and drug screening.

*Reasonableaccommodationsmay be considered to enable all individuals to perform these essential functions, so please still apply.

EDUCATION AND EXPERIENCE

• Experience working with diverseand/or vulnerablepopulationsis preferred.
• High School Diploma or GEDispreferred.

SKILLS AND EXPECTATION

1. Demonstrate emotional regulation to remain calm and professional during high-pressure situations and unpredictable situations.
2. Engage respectfully and effectively with people of all races, socio-economic backgrounds, and cultures.
3. Exercise proper discretion and independent judgment to make sound decisions, at times without immediate supervision.
4. Actively listen,demonstrateempathy, and provide supportiveassistanceto guests.
5. Work effectively in a fast-paced, dynamic environment and skillfully manage multiple tasks.
6. Set andmaintainhealthy boundaries with guests while consistentlydemonstratingrespect and empathy.
7. Utilize knowledge of community resources and connect guests with relevant support services.
8. Strong boundary-setting skills anddemonstratethe ability to set andmaintainappropriate boundarieswith guests.
9. Strong interpersonal skills and ability to work with diverse populations.
10. Providethoughtful and attentivecustomer service by communicating clearly and handlingdifficult situationswith professionalism, patience, and empathy.
11. Use basic computer programs (email, spreadsheets, and more) and have basic computer skills.
12. Ability to accept supervision, direction, and feedback with openness.
13. Communicate clearly and effectively with clients, coworkers, and supervisors using verbal and written communication.

PHYSICAL AND EQUIPMENT REQUIREMENTS

• Ability to lift and move heavy itemsup to 50 pounds.
• Ability to sit, stand, andmovefor at least an hour at a time or more.
• Ability to bend, squat, kneel, twist, push, and pull to perform job functions.
• Ability to use stairs or steps.
• Wear OSHA-required protective gear for safety.