Trauma-Informed Program Manager & Victim Advocate

Gang Alternative, Inc.; Miami, Northern (FL, KY); Hybrid; USD 67,000 - 70,000; Full time

Benefits offered by this job

Health insurance – employee

Dental insurance – employee

Vision insurance – employee

Life and AD&D – employee

403(b) retirement plan (employer match

Employee Assistance Program

Paid Holidays

Paid Time Off

Career growth opportunities

Job summary

Gang Alternative, Inc. in Miami is seeking a Program Manager / Victim Advocate to lead daily implementation of Project SHINE, providing trauma-informed advocacy and case management to Broward County children and youth ages 0–17 who have experienced crime victimization.

The role manages referrals, rapid response, outreach, partner coordination, service records, and grant deliverables, with services at the Lauderdale Lakes office, in the community, and via approved virtual platforms.

Qualifications

• Master’s degree in social work, counseling, psychology, marriage and family therapy, or related field preferred.
• Bachelor’s degree in a related field with substantial relevant experience will be considered.
• Experience providing therapy to children, youth, or families affected by trauma, violence, abuse, or crime is preferred.
• Experience serving children and families affected by crime, violence, abuse, or trauma, including crisis response and case management.
• Experience coordinating a grant-funded program, tracking outcomes, documenting services, and building partnerships.
• Strong written communication, sound judgment, cultural responsiveness, confidentiality, and proficiency with electronic case management.
• Ability to travel Broward County and work evenings or weekends. English required; Spanish or Haitian Creole preferred.

Responsibilities

• Oversee project work plans, procedures, outreach, partnerships, and deliverables.
• Triage referrals, conduct intake and needs assessment, connect families to services.
• Provide crisis intervention, safety planning, victim advocacy, and case management.
• Coordinate with TF-CBT therapists for clinical assessment and referrals.
• Develop referral relationships with schools, law enforcement, and community orgs.
• Arrange interpretation, transportation, and flexible scheduling to reduce barriers.
• Enter records in Apricot and support grant reporting and QA.
• Follow child protection and confidentiality requirements; represent GA professionally.

Skills

Strong written communication

Cultural responsiveness

Confidentiality

Electronic case management

Education

Master’s degree in social work or related behavioral health field

Bachelor’s degree in related field with substantial experience

Tools

Apricot

Job description

Gang Alternative, Inc. in Miami is seeking a Program Manager / Victim Advocate to lead daily implementation of Project SHINE, providing trauma-informed advocacy and case management to Broward County children and youth ages 0–17 who have experienced crime victimization.

The role manages referrals, rapid response, outreach, partner coordination, service records, and grant deliverables, with services at the Lauderdale Lakes office, in the community, and via approved virtual platforms.