Program Manager/Victim Advocate

Gang Alternative, Inc.; Miami, Northern (FL, KY); Hybrid; USD 67,000 - 70,000; Full time

Benefits offered by this job

Health insurance – employee

Dental insurance – employee

Vision insurance – employee

Life and AD&D – employee

403(b) retirement plan (employer match

Employee Assistance Program

Paid Holidays

Paid Time Off

Career growth opportunities

Job summary

Gang Alternative, Inc. in Miami is seeking a Program Manager / Victim Advocate to lead daily implementation of Project SHINE, providing trauma-informed advocacy and case management to Broward County children and youth ages 0–17 who have experienced crime victimization.

The role manages referrals, rapid response, outreach, partner coordination, service records, and grant deliverables, with services at the Lauderdale Lakes office, in the community, and via approved virtual platforms.

Qualifications

• Master’s degree in social work, counseling, psychology, marriage and family therapy, or related field preferred.
• Bachelor’s degree in a related field with substantial relevant experience will be considered.
• Experience providing therapy to children, youth, or families affected by trauma, violence, abuse, or crime is preferred.
• Experience serving children and families affected by crime, violence, abuse, or trauma, including crisis response and case management.
• Experience coordinating a grant-funded program, tracking outcomes, documenting services, and building partnerships.
• Strong written communication, sound judgment, cultural responsiveness, confidentiality, and proficiency with electronic case management.
• Ability to travel Broward County and work evenings or weekends. English required; Spanish or Haitian Creole preferred.

Responsibilities

• Oversee project work plans, procedures, outreach, partnerships, and deliverables.
• Triage referrals, conduct intake and needs assessment, connect families to services.
• Provide crisis intervention, safety planning, victim advocacy, and case management.
• Coordinate with TF-CBT therapists for clinical assessment and referrals.
• Develop referral relationships with schools, law enforcement, and community orgs.
• Arrange interpretation, transportation, and flexible scheduling to reduce barriers.
• Enter records in Apricot and support grant reporting and QA.
• Follow child protection and confidentiality requirements; represent GA professionally.

Skills

Strong written communication

Cultural responsiveness

Confidentiality

Electronic case management

Education

Master’s degree in social work or related behavioral health field

Bachelor’s degree in related field with substantial experience

Tools

Apricot

Job description

Title: Program Manager/Victim Advocate
Reports to: Chief of Staff
Employment Type: Full- time, Mode of Work: In- person (no remote work)
Work Location: Miami- Dade
Salary Range: $67,000-$70,000 (non-negotiable)

Gang Alternative, Inc. offers a competitive Total Rewards Package, in addition your base salary:

• Health Insurance – 100% paid for employee only
• Medical Gap Insurance – 100% paid for employee only
• Dental Insurance – 100% paid for employee only
• Vision Insurance – 100% paid for employee only
• Life and AD&D – 100% paid for employee only
• Supplemental Insurance – Aflac
• 403(b) Retirement plan (with employer match)
• Employee Assistance Program
• 11-12 Paid Holidays
• Paid Time Off, including Birthday and Personal Day
• Opportunities for career growth

Qualifications and Competencies

• Master’s degree in social work, counseling, psychology, marriage and family therapy, or a related behavioral health field preferred. A bachelor’s degree in a related field with substantial relevant experience will be considered.
• Experience providing therapy to children, youth, or families affected by trauma, violence, abuse, or crime is preferred.
• Experience serving children and families affected by crime, violence, abuse, or trauma, including crisis response, safety planning, advocacy, and case management.
• Experience coordinating a grant-funded program, tracking outcomes, documenting services, and building multidisciplinary partnerships.
• Strong written communication, sound judgment, cultural responsiveness, confidentiality, and proficiency with electronic case management.
• Ability to travel throughout Broward County and work occasional evenings or weekends. English required; Spanish or Haitian Creole preferred.
• Other duties as assigned.

Position Summary

The Program Manager / Victim Advocate oversees daily implementation of Project SHINE and provides trauma-informed advocacy and case management to Broward County children and youth ages 0–17 who have experienced crime victimization. The position manages referrals, rapid response, outreach, partner coordination, service records, and progress toward grant deliverables. Services are offered at GA’s Lauderdale Lakes office, in the community, and through approved virtual platforms.

Essential Duties and Responsibilities

• Oversee project work plans, service procedures, outreach, partner coordination, deliverables, and progress toward serving at least 75 unduplicated children and youth annually.
• Triage eligible referrals, initiate contact within two business days, conduct intake and needs assessment, and connect families promptly to appropriate services.
• Provide crisis intervention, safety planning, victim advocacy, case management, service planning, referrals, resource navigation, and follow-up with children and non-offending caregivers. Assist eligible families in accessing crime victim compensation.
• Coordinate with contracted TF-CBT therapists for clinical assessment and treatment referrals, maintaining clear clinical and advocacy roles.
• Develop referral relationships with schools, law enforcement, juvenile justice agencies, behavioral health providers, and community organizations. Coordinate quarterly outreach and partner activities and support training.
• Arrange interpretation, transportation assistance, flexible scheduling, and approved virtual services when needed to reduce barriers.
• Enter complete, timely, confidential case records and service data in Apricot. Collaborate with Data and Quality Assurance staff on file reviews, outcome monitoring, corrective action, OVC performance reporting, and grant compliance.
• Follow child protection reporting, confidentiality, participant safety, organizational, and funder requirements. Represent GA professionally and perform related duties as assigned.
• Other duties as assigned.

Note:
This position may require independent travel between workstation and other sites and errands. Consequently, the incumbent must maintain a valid Driver’s License and insurance coverage on personal vehicle at all times during employment.

Gang Alternative, Inc. is an Equal Opportunity Employer. Personnel are chosen based on ability without regard to race, color, religion, sex, national origin, disability, marital status or sexual orientation, in accordance with federal and state law.

Gang Alternative, Inc. is a Drug-Free Workplace