Trauma-Informed Mobile Case Manager – Bend Area

Shepherd's House Ministries; Bend (OR); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive Salary

401(k)

Health Insurance

Generous Paid Time Off

Job summary

Shepherd’s House Ministries is seeking a compassionate Mobile Case Manager to expand our impact across Bend and nearby sites. This role provides trauma-informed, participant-centered support to help clients achieve housing stability and overall well‑being.

As part of a small mobile team, you will conduct outreach, assess needs, develop individualized plans, coordinate services, document thoroughly, and partner with staff and community organizations while upholding our values and standards.

Qualifications

• Bachelor’s degree or equivalent experience in related field.
• Experience providing case management, outreach, or direct services to individuals experiencing homelessness or complex needs.
• Knowledge of trauma-informed care and ability to engage participants with empathy and professional boundaries.
• Ability to conduct assessments and develop individualized service or case plans.
• Experience coordinating referrals and collaborating with internal teams and community partners.
• Strong documentation skills, including maintaining accurate and confidential records (e.g., HMIS).
• Strong communication, organizational, and crisis de-escalation skills, with the ability to manage a diverse caseload.

Responsibilities

• Conduct outreach to houseless individuals, building relationships and assessing needs.
• Provide participant-centered, trauma-informed case management.
• Complete intakes, assessments, and identify barriers and goals.
• Develop and maintain individualized service or case plans.
• Manage an active caseload with consistent follow-up and support.
• Connect participants to housing resources and stability pathways.
• Coordinate referrals to healthcare, behavioral health, employment, and social services.
• Collaborate with staff, volunteers, and community partners for continuity of care.
• Maintain accurate, timely, and confidential documentation in required systems.
• Respond to crises appropriately using de-escalation and support connections.

Skills

Case management

Trauma-informed care

Communication

Crisis de-escalation

Documentation

Outreach

Education

Bachelor’s degree in Social Work or related field

Tools

HMIS

Job description

Shepherd’s House Ministries is seeking a compassionate Mobile Case Manager to expand our impact across Bend and nearby sites. This role provides trauma-informed, participant-centered support to help clients achieve housing stability and overall well‑being.

As part of a small mobile team, you will conduct outreach, assess needs, develop individualized plans, coordinate services, document thoroughly, and partner with staff and community organizations while upholding our values and standards.