Housing First Intensive Case Manager – Trauma-Informed Support

Good Shepherd Hamilton & Toronto; Hamilton City (CA); On-site; USD 34,000 - 36,000; Full time

Benefits offered by this job

Extended Health Benefits

Employee Assistance Program (EAP)

Education & Professional Development

Staff recognition programs

Job summary

Good Shepherd is seeking a dedicated housing support worker to provide trauma‑informed case management for youth, women and families experiencing homelessness. You will help secure permanent housing and offer up to 24 months of ongoing support in office, hotels, shelters and in the community.

Responsibilities include coordinating with partner agencies, accompanying clients to appointments and conducting monthly home visits, with hands‑on duties and a focus on person-centered care.

Qualifications

• Post‑secondary education in Social Service or a related field is required.
• Commit to and experience working within a person-centered, trauma-informed, harm reduction and housing first framework.
• Excellent interpersonal and conflict resolution skills, verbal and written communication, time management and organization, and ability to prioritize workload.

Responsibilities

• Provide trauma informed intensive case management to youth, women and families who are experiencing chronic homelessness
• Work with service users in the community to secure permanent housing and will provide ongoing case management supports for up to 24 months
• Partner with various agencies to leverage and coordinate assets and services available in the City of Hamilton to ensure that service users have their individualized housing and support needs met
• Work takes place in the office, overflow hotels, emergency shelters, and in the community
• Accompany service users to community appointments, apartment viewings, and will attend service users' homes for monthly home visits
• Must be willing and able to assist service users in a hands‑on capacity
• Time management skills are necessary in a high energy, rapidly paced environment
• Ability to work independently and as part of an interdisciplinary team
• To observe all Good Shepherd health and safety rules and work in compliance with the provisions of the Occupational Health and Safety Act and its regulations to minimize risk to clients, staff and others as well as to the property of the Good Shepherd Non-Profit Homes

Skills

Trauma-informed care

Case management

Interpersonal skills

Time management

Multilingual

CPR certification

G license

Education

Post-secondary education in Social Service

Job description

Good Shepherd is seeking a dedicated housing support worker to provide trauma‑informed case management for youth, women and families experiencing homelessness. You will help secure permanent housing and offer up to 24 months of ongoing support in office, hotels, shelters and in the community.

Responsibilities include coordinating with partner agencies, accompanying clients to appointments and conducting monthly home visits, with hands‑on duties and a focus on person-centered care.