Trauma‑Informed Mental Health Case Manager

Crisis Center of Comal County; New Braunfels (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

The Crisis Center of Comal County in New Braunfels, TX is seeking a compassionate Mental Health Case Manager to support survivors of domestic violence, sexual assault, homelessness, and other crises within the shelter program. You will provide crisis support, help clients navigate behavioral health services, and coordinate referrals to promote stability.

You will work with case managers, clinicians, advocates, and shelter leadership to ensure continuity of care and timely access to resources.

Qualifications

• Bachelor’s degree in Social Work, Human Services, Psychology, Sociology, Counseling, Behavioral Health, or a related field required; Master’s degree preferred.
• QMHP-CS preferred.
• 1–2 years of experience in mental health services, case management, crisis intervention, behavioral health, victim advocacy, homelessness services, or a related setting preferred.
• Experience supporting individuals affected by mental health concerns, trauma, homelessness, domestic violence, sexual assault, emotional distress, or other crisis situations preferred.
• Knowledge of trauma-informed care, crisis intervention, behavioral health resources, substance use services, and community-based supports.
• Strong communication, interpersonal, documentation, organizational, and time-management skills.
• Ability to exercise sound judgment and remain composed in rapidly changing situations.
• Ability to work independently and as part of a multidisciplinary team.
• Proficiency with Microsoft Office 365 and electronic client-management systems.
• Bilingual English/Spanish skills preferred.
• Valid Texas driver’s license, proof of auto liability insurance, and reliable transportation required.
• Must complete background checks, fingerprinting, drug screening, and driver’s record check.
• First Aid and CPR certification required (can be completed after hire).

Responsibilities

• Provide trauma-informed emotional support, crisis intervention, de-escalation, grounding, and stabilization to clients in distress.
• Assess immediate mental health and emotional support needs and determine next steps, resources, and referrals.
• Identify coping strategies, supports, and resources to promote stability and safety.
• Develop and update safety plans for each client.
• Facilitate connections to crisis, emergency, medical, behavioral health, substance use, or other services as needed.
• Help clients navigate mental health services, treatment options, crisis resources, and community supports.
• Address barriers to care, including transportation, appointments, insurance, and communication with providers.
• Coordinate referrals and follow-up to ensure services are accessed.
• Collaborate with Case Managers, clinical staff, advocates, shelter leadership, and partners.
• Participate in multidisciplinary case staffing and reviews.
• Support transition plans with resources and continuity of care after leaving shelter.
• Maintain timely, confidential documentation of services and referrals.
• Participate in Sexual Assault Crisis Response on-call rotation as assigned.

Skills

Trauma-informed care

Crisis intervention

Documentation

Communication

Bilingual English/Spanish

Education

Bachelor’s degree in Social Work or related field

Master’s degree preferred

QMHP-CS preferred

Tools

Microsoft Office 365

Electronic client-management systems

Job description

The Crisis Center of Comal County in New Braunfels, TX is seeking a compassionate Mental Health Case Manager to support survivors of domestic violence, sexual assault, homelessness, and other crises within the shelter program. You will provide crisis support, help clients navigate behavioral health services, and coordinate referrals to promote stability.

You will work with case managers, clinicians, advocates, and shelter leadership to ensure continuity of care and timely access to resources.