Trauma-Informed Intake & Enrollment Specialist

Family Service Association of San Antonio, Inc.; San Antonio (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Family Service Association of San Antonio, Inc. seeks an Intake Coordinator/Enrollment Specialist to identify and coordinate services for individuals, aligning care with Social Determinants of Health through trauma-informed practice.

You will conduct intake and eligibility screening, schedule and document appointments, maintain client records, and provide crisis intervention case management as needed. Bilingual English/Spanish skills are desirable to serve diverse communities.

Qualifications

• High school diploma or equivalent.
• At least one year’s paid or volunteer experience in a social service program.
• Demonstrated knowledge of basic community resources and making referrals/follow-up.
• Experience understanding cultural differences and sensitivity to culture in service delivery.
• Fluent in English and Spanish (read/write/speak) desirable.

Responsibilities

• Ensures clients have access to all five pillars of the social determinants of health with trauma-informed care through agency services and/or partners.
• Provide crisis intervention case management services to ensure client stability and safety.
• Conduct an initial intake and eligibility screening.
• Manage client activities such as scheduling appointments, documenting schedules, and registering for classes/activities.
• Create and maintain service recipient records and database for reports; input demographic information.
• Maintain confidentiality in accordance with agency standards.
• Attend agency/program staff meetings and peer consultations.

Skills

Professionalism and Ethics

Interpersonal Understanding

Achievement Orientation

Healthcare and Human Services Environ

Education

High school diploma or equivalent

1+ year social service experience

Knowledge of community resources

Cultural sensitivity and diversity awareness

English and Spanish proficiency desirable

Job description

Family Service Association of San Antonio, Inc. seeks an Intake Coordinator/Enrollment Specialist to identify and coordinate services for individuals, aligning care with Social Determinants of Health through trauma-informed practice.

You will conduct intake and eligibility screening, schedule and document appointments, maintain client records, and provide crisis intervention case management as needed. Bilingual English/Spanish skills are desirable to serve diverse communities.