Bilingual Intake Coordinator

Insperity; San Antonio (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

Insperity is seeking a Bilingual Spanish Intake Coordinator in San Antonio, TX to guide patients from referral through delivery, coordinating admissions and onboarding while ensuring a high-quality customer experience.

The role requires a high school diploma or GED, strong typing (45 WPM), and excellent organizational and communication skills in both English and Spanish. The successful candidate will work in a fast-paced environment and collaborate with internal teams to improve service delivery.

Qualifications

• High school diploma or GED required.
• Typing speed of at least 45 WPM.
• Strong customer service and telephone communication skills.
• Excellent organizational and time management abilities.
• Experience using computers and common software applications.
• Ability to work independently with minimal supervision.
• Strong interpersonal and communication skills.
• Ability to multitask and stay detail-oriented in a fast-paced environment.
• Ability to learn company-specific technology and software quickly.
• Must be able to communicate effectively in English and Spanish.

Responsibilities

• Respond to referrals and intake requests from various sources.
• Verify demographic, insurance, physician, and delivery information.
• Coordinate admission and onboarding activities for services.
• Communicate with patients and caregivers to assess ongoing needs.
• Obtain and process physician documentation and authorizations.
• Coordinate with insurance providers regarding eligibility and authorization requirements.
• Document and route communications per policies.
• Conduct patient follow-up and referral status communications.
• Collaborate with internal teams, referral sources, and patients to resolve issues.
• Maintain compliance with company policies and quality standards.
• Perform additional duties as assigned.

Skills

Bilingual Spanish

Typing 45 WPM

Customer service

Organizational skills

Independent

Interpersonal communication

Multitasking

Software literacy

Education

High school diploma or GED

Tools

Microsoft Office

General computer software

Job description

Bilingual Spanish Intake Coordinator - San Antonio, TX

Are you a detail-oriented professional who thrives in a fast-paced environment and enjoys helping patients receive the services they need? Our client is seeking an experienced Bilingual Spanish Intake Coordinator to facilitate the admission process, coordinate patient services, and ensure an exceptional customer experience from referral through delivery.

Best-in-Class Benefits and Culture:

Our client values their employees' time and effort. Their competitive compensation, depending on experience, and an extensive benefits package enhance their commitment to your success. Our client's benefits package includes:

• Comprehensive health coverage: Medical, dental, and vision insurance provided
• Life and disability insurance
• Paid time off and paid holidays
• Collaborative and supportive team environment

Plus, they work to maintain the best possible environment for their employees, where people can learn and grow with the company. They strive to provide a collaborative environment where everyone feels encouraged to contribute to their processes, decisions, planning, and culture.

To thrive/succeed as the Intake Coordinator, you should have:

• High school diploma or GED required
• Ability to type a minimum of 45 WPM
• Strong customer service and telephone communication skills
• Excellent organizational and time management abilities
• Experience using computers and common software applications
• Ability to work independently with minimal supervision
• Strong interpersonal and communication skills
• Ability to multitask and maintain attention to detail in a fast-paced environment
• Ability to learn company-specific technology and software programs quickly
• Ability to communicate effectively in both English and Spanish.

Your responsibilities as the Intake Coordinator will include:

• Respond to incoming referrals and intake requests from referral sources, agencies, account managers, and patients
• Verify demographic, insurance, physician, and delivery information
• Coordinate admission and onboarding activities while ensuring appropriate services are provided
• Communicate with patients and caregivers to assess ongoing needs
• Obtain and process physician documentation and authorizations
• Coordinate with insurance providers regarding eligibility and authorization requirements
• Document and route communications in accordance with organizational policies
• Conduct patient follow-up and referral status communications
• Collaborate with internal teams, referral sources, and patients to resolve issues and improve service delivery
• Maintain compliance with company policies, procedures, and quality standards
• Perform additional duties as assigned

Our client is an equal opportunity employer that welcomes and encourages diversity in the workplace. It does not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. We will consider qualified applicants with criminal histories for employment.
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