Trauma-Informed Housing Program Manager (Hybrid)

New Moms, Inc.; Chicago (IL); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Medical insurance with generous value

Dental and vision insurance

Flexible Spending Account (FSA)

Short-term disability

Long-term disability

Life insurance – 100% employer-paid

Employee Assistance Program (EAP)

Generous PTO and holidays

403b retirement plan with employer 401

Pre-tax transportation benefits

Professional development opportunities

Discounts on Bright Endeavors products

Free spiritual direction services

Job summary

New Moms, Inc. in Chicago is seeking a Housing Program Manager to lead the housing team delivering trauma-informed services to families experiencing homelessness.

You will supervise Housing Coaches and the Housing Navigator across the 40-unit transitional housing program and 18-unit permanent supportive housing program. You will collaborate across departments, manage program plans and budgets, ensure Medicaid-billable services are documented, and uphold New Moms’ mission and values while

Qualifications

• Master’s degree in counseling and guidance, rehabilitation counseling, social work, psychology, pastoral counseling, family therapy, children and families, or a related human services field required.
• More than three (3) years of experience supervising staff, volunteers, or interns.
• More than three (3) years of related work experience required; experience in nonprofit program management and housing is preferred.
• Clinical licensure and/or experience preferred; Experience billing Medicaid or other health insurance is a plus
• Strong ability to manage complex projects with attention to detail, intellectual curiosity, and a results-oriented approach.
• Excellent written and verbal communication skills.
• Proficiency with personal computers and Microsoft Office applications.
• Experience using case management software preferred.

Responsibilities

• Program Leadership & Staff Supervision – Hire, develop, and supervise Housing Coaches and the Housing Navigator. Model reflective supervision and values-based leadership, foster a culture of respect and professional growth, and support staff in providing high-quality, Housing First services, including mental health case management and crisis response.
• Program Quality & Outcomes – Monitor program performance and participant outcomes, using data from case management systems, digital coaching tools, surveys, and other resources to strengthen services. Ensure program goals and contractual benchmarks are met, participant records are complete and up to date, and staff comply with internal and external reporting requirements.
• Housing Services & Operations – Partner with supervisors and property management to address resident needs, support lease compliance, and provide eviction prevention services. Help develop and implement program plans, manage program budgets, oversee volunteers and interns, and provide staff coverage or direct participant support when needed.
• Medicaid Compliance & Service Coordination – Ensure Medicaid-billable services are completed and properly documented, coordinate referrals to therapists with the Mental Wellness department, and obtain and maintain required IM+CANS certification. Collaborate across departments to ensure seamless service delivery.
• Groups, House Meetings & On-Call Support – Coordinate with the Parent Education Manager to support participant attendance and engagement in groups. Help coordinate and attend house meetings at both housing locations, provide backup group facilitation, oversee the on-call schedule, and support staff responding to evening and weekend needs.
• Organizational Leadership & Administration – Represent New Moms positively with participants, staff, Board members, government officials, funders, and community partners. Participate in meetings, workgroups, and professional development; manage expenses responsibly; respond promptly to communications; and uphold New Moms’ mission, values, and service model.

Skills

Staff supervision

Data-driven

Communication

Project management

Driver's license

Microsoft Office

Education

Master’s degree in counseling and guidance, rehabilitation counseling, social work, psychology, pastoral counseling, family therapy, children and families, or a related human services field

Tools

Case management software

Job description

New Moms, Inc. in Chicago is seeking a Housing Program Manager to lead the housing team delivering trauma-informed services to families experiencing homelessness.

You will supervise Housing Coaches and the Housing Navigator across the 40-unit transitional housing program and 18-unit permanent supportive housing program. You will collaborate across departments, manage program plans and budgets, ensure Medicaid-billable services are documented, and uphold New Moms’ mission and values while