Senior Housing Programs Lead – Trauma-Informed Care & Impact

New Moms; Chicago (IL); Hybrid; USD 63,000 - 77,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision insurance

FSA

Disability insurance

EAP (employee assistance)

Paid time off

Holidays

403b retirement plan

Pre-tax transportation benefits

Professional development

Discounts on Bright Endeavors products

Free spiritual direction services

Job summary

New Moms in Chicago seeks a Housing Program Manager to lead the housing team, supervise Housing Coaches and the Housing Navigator, and ensure trauma-informed services for families experiencing homelessness across our 40-unit transitional housing and 18-unit permanent supportive housing programs.

This full-time role trains staff, coordinates across housing locations, manages budgets, and ensures Medicaid billing, data reporting, and compliance while upholding New Moms’ mission and values.

Qualifications

• Master’s degree in counseling or related field is required.
• 3+ years supervising staff, volunteers, or interns.
• 3+ years related nonprofit housing program management experience preferred.
• Licensure and/or Medicaid billing experience is a plus.
• Strong communication skills and attention to detail.

Responsibilities

• Lead Housing Coaches and Housing Navigator; supervise and mentor staff.
• Monitor program performance and outcomes using case management data.
• Coordinate services with housing locations and property management; prevent evictions.
• Ensure Medicaid-billable services are documented and coordinated with therapists.
• Oversee program plans, budgets, volunteers, and staff coverage.
• Represent New Moms in meetings and maintain mission alignment.

Skills

Leadership

Staff development

Housing program management

Data-informed decision making

Communication

Education

Master’s degree in counseling and guidance, rehabilitation counseling, social work, psychology, pastoral counseling, family therapy, children and families, or a related human services field

3+ years supervising staff, volunteers, or interns

3+ years related nonprofit housing program management experience

Licensure or Medicaid billing experience

Tools

Case management software

Microsoft Office

Data management tools

Job description

New Moms in Chicago seeks a Housing Program Manager to lead the housing team, supervise Housing Coaches and the Housing Navigator, and ensure trauma-informed services for families experiencing homelessness across our 40-unit transitional housing and 18-unit permanent supportive housing programs.

This full-time role trains staff, coordinates across housing locations, manages budgets, and ensures Medicaid billing, data reporting, and compliance while upholding New Moms’ mission and values.