Trauma-Informed Front Desk Specialist - Reentry

Lao Family Community Development, Inc.; Oakland (CA); On-site; USD 34,000 - 37,000; Full time

Job summary

Lao Family Community Development, Inc. (LFCD) in Oakland, CA is hiring a Program Assistant to support reentry services and front desk operations.

The role requires compassionate, detail-oriented individuals who can manage client sign-in, appointments, and referrals with discretion. The ideal candidate will have strong interpersonal skills, experience with case management systems, and the ability to work a non-standard schedule including evenings and weekends.

Qualifications

• High school diploma required; 2–4 years in case management preferred
• Experience with Tyler Supervision Case Management System is a plus
• Ability to handle confidential records and HIPAA privacy requirements
• Strong organizational and time-management skills
• Willingness to work evenings and weekends as needed

Responsibilities

• Greet clients, visitors, and staff professionally and empathetically
• Maintain a trauma-informed, welcoming front desk environment
• Assist reentry clients with sign-in, appointments, and referrals
• Answer calls, take messages, and respond to inquiries
• Maintain confidential client records and accurate logs in systems
• Coordinate with case managers to ensure smooth client flow and timely support
• Enter client activities into Tyler and Xavus systems and keep records updated
• Prepare documents for program staff and clients
• Support program staff with reports and compliance documentation

Skills

Interpersonal skills

Communication skills

Data entry

Case management software

Privacy compliance

Education

High School Diploma or equivalent

Associate or Bachelor’s in social work or related field preferred

Tools

Tyler Supervision Case Management System

Xavus System

MS Office

Gmail

Job description

Lao Family Community Development, Inc. (LFCD) in Oakland, CA is hiring a Program Assistant to support reentry services and front desk operations.

The role requires compassionate, detail-oriented individuals who can manage client sign-in, appointments, and referrals with discretion. The ideal candidate will have strong interpersonal skills, experience with case management systems, and the ability to work a non-standard schedule including evenings and weekends.