Compassionate Front Desk & Intake Coordinator

New Friends New Life; Dallas (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

New Friends New Life is seeking a Receptionist & Intake Coordinator to be the welcoming front face of the organization. This on-site role handles intake for program eligibility, client questions, and coordination with case managers while ensuring a warm, confidential, trauma-informed environment.

The position supports daily office operations, manages calls, schedules, and basic admin tasks, and collaborates with departments and development activities to assist clients effectively.

Qualifications

• Bachelor’s degree preferred.
• Exceptional interpersonal skills and a warm customer service approach.
• Mature, friendly, professional demeanor with excellent telephone etiquette.
• Commitment to confidentiality to protect client privacy.
• Proficiency with Word, Excel and PowerPoint; fast learner with new tech.
• Strong teamwork and willingness to assist others when needed.

Responsibilities

• Exercises discretion and independent judgment with clients and office operations, using a trauma-informed approach.
• Conducts phone intakes to determine eligibility for programs and services.
• Schedules new clients for the first appointment with a Case Manager.
• Provides support and assistance to clients with questions about programs and services.
• Monitors the office security camera system for controlled entry.
• Answers incoming calls during business hours and maintains reception coverage.
• Collects and distributes mail and packages.
• Orders and maintains all office supplies.
• Reports building maintenance issues to the landlord and keeps areas tidy.
• Provides administrative support to all departments as needed.
• Assists Development with in-kind donations and volunteers.
• Performs additional duties as assigned by the Chief Programs Officer.

Skills

Interpersonal communication

Customer service

Telephone etiquette

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Team player

Education

Bachelor’s degree preferred

Tools

Office software suite (Word, Excel, PowerPoint)

Job description

New Friends New Life is seeking a Receptionist & Intake Coordinator to be the welcoming front face of the organization. This on-site role handles intake for program eligibility, client questions, and coordination with case managers while ensuring a warm, confidential, trauma-informed environment.

The position supports daily office operations, manages calls, schedules, and basic admin tasks, and collaborates with departments and development activities to assist clients effectively.