Front Desk Operations Lead

Family & Children's Services; Norman (OK); On-site; USD 38,000 - 52,000; Full time

Job summary

Family & Children's Services in Oklahoma seeks a Front Desk Supervisor to lead front desk specialists, optimize workflows, and ensure accurate data entry and billing practices.

You will develop onboarding and training, oversee scheduling and attendance, coordinate with the Front Desk Operations manager, and support EHR systems to deliver excellent client service.

This role emphasizes staff development, confidentiality, and timely financial processing.

Qualifications

• Must be a high school graduate or have HS equivalence.
• Associate's degree preferred.
• 3–5 years of supervisory experience, preferably with oversight of staff at multiple locations.

Responsibilities

• Supervise and manage Front Desk staff in accordance with the agency’s policies and procedures, ethical and confidentiality standards, and applicable laws.
• Plan and direct daily work of front desk staff and ensure adequate coverage.
• Collaborate with Manager of Front Desk Operations on staffing, onboarding, and training requirements.
• Participate in recruiting, interviewing, and hiring processes for Front Desk Specialists.
• Monitor front desk processes and procedures for accuracy and timeliness; resolve client and staff complaints.
• Provide regular one-on-one meetings, coaching, and performance reviews.
• Provide EHR functionality training and support for Front Desk Specialists.
• Oversee front desk workflow, scheduling, and cash handling to maximize collections.

Skills

Multi-line telephone system

Bookkeeping

Microsoft Office

Education

High School Diploma or Equivalent

Associate's Degree Preferred

Job description

Family & Children's Services in Oklahoma seeks a Front Desk Supervisor to lead front desk specialists, optimize workflows, and ensure accurate data entry and billing practices.

You will develop onboarding and training, oversee scheduling and attendance, coordinate with the Front Desk Operations manager, and support EHR systems to deliver excellent client service.

This role emphasizes staff development, confidentiality, and timely financial processing.