Trauma-Informed Foster Care Case Manager

StepStone Family & Youth Services; Clarksville (TN); On-site; USD 42,000 - 64,000; Full time

Job summary

StepStone Family & Youth Services in Clarksville, TN seeks a compassionate Case Manager who places trauma-informed care at the center of their work and is committed to making a meaningful difference in the lives of children and families. This role focuses on coordinating services to promote safety, trust, healing, and resilience.

You will partner with families, foster parents, and community providers to coordinate care, monitor progress, and advocate for youth needs.

Qualifications

• Bachelor's degree in a human services field or nursing.
• Valid driver's license.
• Two years of experience with case management or related discipline.
• Must be able to communicate both verbally and in writing.

Responsibilities

• Receives/responds to incoming calls from referral sources/potential clients and consults with Director of Clinical Management to determine the Company’s ability to meet them.
• Completes all viable referrals by setting up and carrying out pre-screening assessments and related paperwork.
• Oversees, directs and supervises field staff assigned in assisting with pre-screening process.
• Accesses account information, including contracts or past payer agreements, as appropriate.
• Consults with third party representatives regarding client benefit coverage and reimbursement procedures; negotiates reimbursement levels.
• Contacts referral sources to advise them of case acceptance and provides information on the clinical team responsible for the case.
• Develops/maintains knowledge of all services/resources provided by the Company and community resources.
• Maintains relationships with referral sources and payer case managers; records outcomes of calls.
• Monitors referral sources’ satisfaction and reports to management.
• Implements/maintains operational processes to ensure compliance with Company policies and regulatory mandates.
• Adheres to HIPAA privacy and Ethics programs; participates in growth planning meetings.
• Participates in special projects and other duties as assigned.

Skills

Verbal communication

Written communication

Education

Bachelor's degree in human services or nursing

Job description

StepStone Family & Youth Services in Clarksville, TN seeks a compassionate Case Manager who places trauma-informed care at the center of their work and is committed to making a meaningful difference in the lives of children and families. This role focuses on coordinating services to promote safety, trust, healing, and resilience.

You will partner with families, foster parents, and community providers to coordinate care, monitor progress, and advocate for youth needs.