Trauma-Informed Clinic Admin Assistant

988 Lifeline; Lexington (KY); On-site; USD 19,000 - 25,000; Full time

Job summary

New Vista Newtown Clinic in Lexington, KY seeks an Office Assistant to provide administrative support and ensure a welcoming, client-centered experience. You will greet clients, manage calls, schedule appointments, and assist with billing within the clinic's EHR system.

This role emphasizes a trauma-informed approach and teamwork across the clinic. The successful candidate will have a high school diploma, customer service experience, and a valid driver’s license with reliable transportation.

Qualifications

• High School diploma or equivalent is required.
• Customer Service experience is required.
• Valid driver's license, reliable transportation and proof of auto insurance are required.

Responsibilities

• Greet clients in a professional, courteous and sensitive manner.
• Answer telephones and respond to client inquiries.
• Schedule New Vista appointments for clientele to provide a centralized experience to whole health services.
• Provide suggestions and feedback to enhance clinic healthcare experience.
• Ensure a welcoming and trauma-informed environment for clients, staff and community.
• Assist clients using telehealth as needed and ensure smooth navigation to the clinic.
• Maintain up-to-date client information in the computer system and EHR.
• Collect payments and maintain financial information in the EHR.
• Assist clinical staff in contacting clients, scheduling and obtaining paperwork.

Skills

Customer Service

Education

High School diploma or equivalent

Job description

New Vista Newtown Clinic in Lexington, KY seeks an Office Assistant to provide administrative support and ensure a welcoming, client-centered experience. You will greet clients, manage calls, schedule appointments, and assist with billing within the clinic's EHR system.

This role emphasizes a trauma-informed approach and teamwork across the clinic. The successful candidate will have a high school diploma, customer service experience, and a valid driver’s license with reliable transportation.