Healthcare Office & Patient Services Assistant

New Vista; Frankfort (KY); On-site; USD 17,000 - 25,000; Full time

Job summary

New Vista Franklin County Clinic in Frankfort, KY seeks an Office Assistant to support the unit and clientele, ensuring a welcoming, trauma-informed environment and a universal gateway to New Vista services.

Responsibilities include greeting clients, answering phones, scheduling appointments, collecting payments, and helping maintain electronic health records. Ideal candidates have strong customer service skills and a High School diploma or equivalent.

Qualifications

• High School diploma or equivalent.
• Customer Service experience.
• Valid driver’s license and proof of auto insurance.

Responsibilities

• Greet clients in a professional, courteous manner.
• Answer telephones and respond to inquiries.
• Schedule New Vista appointments for clientele.
• Provide feedback to enhance clinic experience.
• Maintain a welcoming, trauma-informed environment.
• Assist with telehealth navigation and connections.
• Keep client information in the EHR system up to date.
• Collect and post client payments; manage financial information.
• Support clinical staff with scheduling and paperwork.
• Uphold professional standards and client-centered service.

Skills

Customer Service experience

Education

High School graduate or equivalent

Job description

New Vista Franklin County Clinic in Frankfort, KY seeks an Office Assistant to support the unit and clientele, ensuring a welcoming, trauma-informed environment and a universal gateway to New Vista services.

Responsibilities include greeting clients, answering phones, scheduling appointments, collecting payments, and helping maintain electronic health records. Ideal candidates have strong customer service skills and a High School diploma or equivalent.