Community Clinic Concierge & Admin Specialist

New Vista KY; Richmond (KY); On-site; USD 27,000 - 36,000; Full time

Job summary

New Vista KY is seeking an Office Assistant to provide administrative support in a clinic setting. You will greet clients, answer calls, schedule appointments, and help ensure a welcoming, trauma-informed environment for patients and staff.

Responsibilities include maintaining client records in the EHR, handling payments, verifying coverage, and assisting clinical staff to keep operations smooth and patient-centered.

Qualifications

• High school diploma or equivalent required.
• Customer service experience required.
• Valid driver’s license and reliable transportation; proof of auto insurance required.

Responsibilities

• Greet clients in a professional, courteous, and sensitive manner.
• Answer phones and respond to client inquiries.
• Schedule New Vista appointments for clientele and coordinate centralized service access.
• Provide feedback to improve the clinic healthcare experience.
• Maintain up-to-date client information in the computer system and EHR.
• Collect client payments and verify guarantor coverage; manage financial records in the EHR.
• Assist clinical staff with scheduling and paperwork.

Skills

Customer service

Front desk

Communication

Education

High school diploma or equivalent

Tools

EHR system

Job description

New Vista KY is seeking an Office Assistant to provide administrative support in a clinic setting. You will greet clients, answer calls, schedule appointments, and help ensure a welcoming, trauma-informed environment for patients and staff.

Responsibilities include maintaining client records in the EHR, handling payments, verifying coverage, and assisting clinical staff to keep operations smooth and patient-centered.