Trauma‑Informed Client Services Specialist

Behavioral Healthcare Partners of Central Ohio, Inc.; Newark (OH); On-site; USD 36,000 - 42,000; Full time

Job summary

Behavioral Healthcare Partners of Central Ohio, Inc. in Newark, OH is seeking a compassionate, organized Office Assistant to join our client services team. You will greet clients, handle registrations, coordinate appointments, and support daily administrative tasks to keep care teams running smoothly.

The role emphasizes trauma-informed service, HIPAA compliance, and accurate data entry in EHR systems, with multi-line phones and office duties across multiple locations as needed.

Qualifications

• High School Diploma or GED required.
• One (1) year of customer service, administrative support, medical office, or behavioral healthcare experience preferred.
• Experience using Electronic Health Record systems is preferred.
• A valid driver's license, acceptable driving record, and insurability may be required based on assigned job duties.

Responsibilities

• Serve as the first point of contact for clients, visitors, and community partners while providing exceptional customer service.
• Create a welcoming, respectful, and trauma‑informed environment for all individuals seeking services.
• Complete client registration, check‑in/check‑out, demographic verification, insurance updates, and payment collection in accordance with agency procedures.
• Provide accurate information regarding agency services and assist individuals in accessing appropriate programs and resources.
• Maintain professional, courteous, and compassionate interactions that support a positive client experience.
• Answer, screen, and route incoming telephone calls and respond to routine inquiries.
• Schedule, coordinate, and maintain client appointments while supporting efficient provider schedules and timely access to care.
• Prepare, scan, upload, index, and maintain accurate electronic and paper documentation.
• Process mail, correspondence, and other administrative communications.
• Support daily office operations, including opening and closing procedures, maintaining office supplies, and ensuring an organized work environment.
• Maintain accurate client information within the Electronic Health Record (EHR) and other agency systems.
• Provide administrative support that promotes efficient clinical operations and quality client care.
• Collaborate with clinical, billing, quality improvement, and administrative staff to support effective service delivery and resolve workflow concerns.

Skills

Customer service

Organization & time management

Communication skills

Problem solving

Multi-line telephone systems

Education

High School Diploma or GED

Tools

Microsoft Outlook

Word

Excel

Teams

EHR systems

Job description

Behavioral Healthcare Partners of Central Ohio, Inc. in Newark, OH is seeking a compassionate, organized Office Assistant to join our client services team. You will greet clients, handle registrations, coordinate appointments, and support daily administrative tasks to keep care teams running smoothly.

The role emphasizes trauma-informed service, HIPAA compliance, and accurate data entry in EHR systems, with multi-line phones and office duties across multiple locations as needed.