Patient Access & Office Specialist

Berger Health System; Columbus (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

OhioHealth in Columbus, OH is seeking an Office Specialist to provide receptionist and clerical support, ensuring patient flow, comfort and satisfaction. You will answer phones, schedule appointments in the EMR, verify insurance, and assist staff with essential office tasks.

This role emphasizes strong communication, customer service, and computer skills. Responsibilities include patient registration, insurance verification, billing support, document handling, and participation in staff meetings

Qualifications

• High School or GED required.
• 1-2 years of secretarial experience in health care or medical office preferred.
• Day shift; 40 hours weekly.

Responsibilities

• Greet patients and complete registration, verify insurance, collect copays and balances, and set up payment plans; ensure accurate data in EMR and billing systems.
• Verify insurance and obtain pre-authorizations when needed; liaise with physician offices and third parties.
• Update patient charts and obtain signatures; notify clinical staff of arrivals.
• Answer a multi-line phone system, screen calls, and direct to the appropriate staff.
• Provide general clerical support: faxing, forms completion, releases, and related tasks.
• Process and attach dictations to claims in the EMR; manage diagnosis and authorization data.
• Keep patient charts organized; scan and file documents in EMR.
• Attend staff meetings and pursue in-house education as needed.
• Maintain organized office operations and support staff as assigned.

Skills

Customer service

Phone handling

Data entry

Strong communication

Computer skills

Education

High School Diploma or GED

Tools

EMR system

Microsoft Office

Job description

OhioHealth in Columbus, OH is seeking an Office Specialist to provide receptionist and clerical support, ensuring patient flow, comfort and satisfaction. You will answer phones, schedule appointments in the EMR, verify insurance, and assist staff with essential office tasks.

This role emphasizes strong communication, customer service, and computer skills. Responsibilities include patient registration, insurance verification, billing support, document handling, and participation in staff meetings