Trauma-Informed Case Manager: Housing Stabilization

Catholic Charities of Acadiana; Lafayette (LA); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Dental insurance

Flexible spending account

Health insurance

Life insurance

Retirement plan

Vision insurance

Job summary

Catholic Charities of Acadiana is seeking a compassionate Tier 1 Case Manager to help individuals and families navigate financial crises and avoid homelessness. This stabilization-focused role emphasizes trauma-informed, strengths-based support to clients facing housing risk and financial instability.

You will assess needs, determine eligibility, and connect clients to emergency financial assistance and housing resources, while maintaining confidential, accurate documentation and collaborating

Qualifications

• Bachelor’s degree in social work, psychology, sociology, or related field preferred.
• Experience in social services, homelessness services, or crisis environments preferred.
• Ability to build rapport, communicate effectively, and maintain professionalism.
• Understanding of trauma-informed care and harm reduction preferred.
• Strong organizational, time-management, and documentation skills.
• Knowledge of local community resources, public assistance programs, and housing systems.

Responsibilities

• Receive, review, and process emergency financial assistance requests and determine eligibility.
• Meet with clients to assess needs, strengths, barriers, and service pathways.
• Provide brief, stabilization-focused case management and short-term housing plans.
• Support homelessness prevention and diversion by identifying housing options and supports.
• Assist clients with identifying ID, documentation, transportation, and benefits.
• Connect clients to community resources, including behavioral health, employment, and supportive services.
• Refer clients to higher levels of care when appropriate.
• Maintain accurate electronic documentation and track services, referrals, and outcomes.
• Coordinate with internal programs and external partners to ensure client-centered service delivery.
• Use trauma-informed de-escalation strategies to support safety and stability.
• Uphold confidentiality and professional boundaries.
• Participate in trainings, supervision, and team meetings.

Skills

Rapport building

Communication

Organizational skills

Trauma-informed care

Documentation skills

Crisis management

Education

Bachelor’s Degree in Social Work or related field

Equivalent relevant experience

Tools

Microsoft Office

Electronic documentation systems

Job description

Catholic Charities of Acadiana is seeking a compassionate Tier 1 Case Manager to help individuals and families navigate financial crises and avoid homelessness. This stabilization-focused role emphasizes trauma-informed, strengths-based support to clients facing housing risk and financial instability.

You will assess needs, determine eligibility, and connect clients to emergency financial assistance and housing resources, while maintaining confidential, accurate documentation and collaborating