Case Manager II

Catholic Charities of Acadiana; Lafayette (LA); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Dental insurance

Flexible spending account

Health insurance

Life insurance

Retirement plan

Vision insurance

Job summary

Catholic Charities of Acadiana is seeking a compassionate Tier 1 Case Manager to help individuals and families navigate financial crises and avoid homelessness. This stabilization-focused role emphasizes trauma-informed, strengths-based support to clients facing housing risk and financial instability.

You will assess needs, determine eligibility, and connect clients to emergency financial assistance and housing resources, while maintaining confidential, accurate documentation and collaborating

Qualifications

• Bachelor’s degree in social work, psychology, sociology, or related field preferred.
• Experience in social services, homelessness services, or crisis environments preferred.
• Ability to build rapport, communicate effectively, and maintain professionalism.
• Understanding of trauma-informed care and harm reduction preferred.
• Strong organizational, time-management, and documentation skills.
• Knowledge of local community resources, public assistance programs, and housing systems.

Responsibilities

• Receive, review, and process emergency financial assistance requests and determine eligibility.
• Meet with clients to assess needs, strengths, barriers, and service pathways.
• Provide brief, stabilization-focused case management and short-term housing plans.
• Support homelessness prevention and diversion by identifying housing options and supports.
• Assist clients with identifying ID, documentation, transportation, and benefits.
• Connect clients to community resources, including behavioral health, employment, and supportive services.
• Refer clients to higher levels of care when appropriate.
• Maintain accurate electronic documentation and track services, referrals, and outcomes.
• Coordinate with internal programs and external partners to ensure client-centered service delivery.
• Use trauma-informed de-escalation strategies to support safety and stability.
• Uphold confidentiality and professional boundaries.
• Participate in trainings, supervision, and team meetings.

Skills

Rapport building

Communication

Organizational skills

Trauma-informed care

Documentation skills

Crisis management

Education

Bachelor’s Degree in Social Work or related field

Equivalent relevant experience

Tools

Microsoft Office

Electronic documentation systems

Job description

Summary

Catholic Charities of Acadiana is seeking a compassionate, organized, and mission-driven Tier 1 Case Manager to help individuals and families navigate financial crises and avoid homelessness. This role is ideal for someone who wants to make a meaningful impact through direct service while building a strong foundation in case management and social services. As a Tier 1 Case Manager, you will provide trauma-informed, strengths-based support to individuals experiencing financial instability or housing risk. Your work will focus on emergency financial assistance, homelessness prevention, diversion, and short-term stabilization-helping clients resolve immediate crises and connect with the resources they need to move forward. This is a brief, stabilization-focused role that plays a critical part in helping clients maintain or secure safe housing and avoid deeper levels of crisis. This is an excellent opportunity for someone who wants to begin or grow a career in social services while making a meaningful impact in the Acadiana community.

Summary

Catholic Charities of Acadiana is seeking a compassionate, organized, and mission-driven Tier 1 Case Manager to help individuals and families navigate financial crises and avoid homelessness. This role is ideal for someone who wants to make a meaningful impact through direct service while building a strong foundation in case management and social services. As a Tier 1 Case Manager, you will provide trauma-informed, strengths-based support to individuals experiencing financial instability or housing risk. Your work will focus on emergency financial assistance, homelessness prevention, diversion, and short-term stabilization-helping clients resolve immediate crises and connect with the resources they need to move forward. This is a brief, stabilization-focused role that plays a critical part in helping clients maintain or secure safe housing and avoid deeper levels of crisis. This is an excellent opportunity for someone who wants to begin or grow a career in social services while making a meaningful impact in the Acadiana community.

Key Responsibilities

• Receive, review, and process emergency financial assistance requests, including determining eligibility and required documentation


• Meet with clients to assess needs, identify strengths and barriers, and determine appropriate assistance and service pathways


• Provide brief, stabilization-focused case management and develop short-term housing stabilization plans


• Support homelessness prevention and diversion by identifying immediate housing options and natural supports


• Assist clients with accessing identification, documentation, transportation, public benefits, and essential services


• Connect clients to community resources, including behavioral health, employment, and supportive services


• Refer clients to higher levels of care or specialized case management when appropriate


• Maintain accurate, timely electronic documentation and track services, referrals, and outcomes


• Coordinate with internal programs and external partners to ensure effective and client-centered service delivery


• Utilize trauma-informed and de-escalation strategies to support client safety and stability


• Uphold confidentiality, ethical standards, and professional boundaries


• Participate in trainings, supervision, and team meetings, and maintain a professional and organized work environment

Job Qualifications

• Bachelor's Degree in Social Work, Psychology, Sociology, Human Services, or a related field preferred (or equivalent relevant experience as approved by supervisor).


• Experience in social services, homelessness services, or crisis environments preferred.


• Demonstrated ability to build rapport, communicate effectively, and maintain professionalism.


• Understanding of trauma-informed care and harm reduction principles preferred.


• Strong organizational, time-management, and documentation skills.


• Proficiency with electronic documentation systems and Microsoft Office Suite.


• Knowledge of local community resources, public assistance programs, and housing systems

Job Specifications

• Heavy: Exerting 50 to 100 pounds of force occasionally, or 25 to 50 pounds of force frequently, or 10 to 20 pounds of force constantly to move objects. Physical demand requirements are in excess of those for Medium Work.


• Job Type: Full-time


• Benefits:
  
  
  
  • Dental insurance
  
  
  • Flexible spending account
  
  
  • Health insurance
  
  
  • Life insurance
  
  
  • Retirement plan
  
  
  • Vision insurance