Trauma-Informed Case Manager - Family Shelter

Brooklyn Community Services; New York (NY); On-site; USD 45,000 - 55,000; Full time

Job summary

Brooklyn Community Services (BCS) operates family shelters delivering trauma-informed, client-centered services to families with children experiencing homelessness. Our shelter programs offer a comprehensive continuum of support, including case management, housing placement, and supportive programming to help families achieve stability and permanent housing.

The Case Manager provides comprehensive, trauma-informed assistance to residents, carries a caseload, develops individualized service

Qualifications

• Bachelor's degree in Social Work, Human Services, Psychology, or related field required.
• MSW preferred.

Responsibilities

• Carry an assigned caseload of families; conduct regular individual and family meetings to assess needs, monitor progress, and adjust service plans.
• Develop individualized Service Plans with families within required timeframes, addressing housing, income, benefits, childcare, health, and other identified needs.
• Connect families to internal and community-based resources including benefits, employment, legal services, childcare, and mental health supports.
• Assist families in completing housing applications, documentation, and eligibility processes for housing subsidy programs.
• Conduct room visits, family meetings, and required DHS contacts on schedule; maintain documentation in CARES.

Skills

Interpersonal skills

Written communication

Organizational skills

Prioritization

Multitasking

Trauma-informed practice

Cultural humility

Education

Bachelor's degree in Social Work, Human Services, Psychology, or related field

MSW preferred

Job description

Brooklyn Community Services (BCS) operates family shelters delivering trauma-informed, client-centered services to families with children experiencing homelessness. Our shelter programs offer a comprehensive continuum of support, including case management, housing placement, and supportive programming to help families achieve stability and permanent housing.

The Case Manager provides comprehensive, trauma-informed assistance to residents, carries a caseload, develops individualized service