Family Shelter Case Manager (Trauma-Informed)

Brooklyn Community Services; New York (NY); On-site; USD 45,000 - 55,000; Full time

Job summary

Brooklyn Community Services (BCS) operates family shelters that provide safe, supportive, and dignified transitional housing for families with children experiencing homelessness. Our programs follow a trauma-informed, strengths-based approach and connect clients with housing, benefits, childcare, and health services to promote stability.

The Case Manager at the Family Shelter coordinates comprehensive, trauma-informed services, supports families in meeting immediate needs, and develops

Qualifications

• Education: Bachelor’s degree in Social Work, Human Services, Psychology, or related field required; MSW preferred.
• Experience: Minimum of one year of case management experience; shelter or family services preferred.
• Knowledge: Familiarity with NYC housing resources, public benefits, and DHS CARES system is a plus.
• Skills: Strong interpersonal, written, and organizational abilities; trauma-informed practice and cultural humility.
• Other: Bilingual ability preferred; background check required by law.

Responsibilities

• Carry an assigned caseload of families; conduct regular individual and family meetings to assess needs, monitor progress, and adjust service plans.
• Develop individualized Service Plans with families within required timeframes, addressing housing, income, benefits, childcare, health, and other needs.
• Connect families to internal and community-based resources including benefits, employment, legal services, childcare, and mental health supports.
• Assist families in completing housing applications, documentation, and eligibility processes for housing subsidy programs.
• Conduct room visits, family meetings, and required DHS contacts on schedule; maintain documentation in CARES.
• Provide immediate crisis intervention and supportive counseling to families in distress.
• Coordinate with shelter leadership and external agencies in response to safety concerns or emergencies.
• Make mandated child abuse and neglect reports as required by law.
• Maintain accurate case records in CARES and BCS systems; prepare reports on progress and outcomes.
• Participate in weekly supervision, case conferences, and team meetings; adhere to DHS and program policies.

Skills

Interpersonal skills

Written communication

Organizational skills

Education

Bachelor's degree

MSW preferred

Job description

Brooklyn Community Services (BCS) operates family shelters that provide safe, supportive, and dignified transitional housing for families with children experiencing homelessness. Our programs follow a trauma-informed, strengths-based approach and connect clients with housing, benefits, childcare, and health services to promote stability.

The Case Manager at the Family Shelter coordinates comprehensive, trauma-informed services, supports families in meeting immediate needs, and develops