Trauma-Informed Case Manager - Community Impact

Hope Villages of America; Clearwater (FL); On-site; USD 38,000 - 52,000; Full time

Job summary

Hope Villages of America in Clearwater, FL, is seeking a dedicated Case Manager to support neighbors facing hunger, homelessness, and other basic needs. This full-time on-site role requires a trauma-informed, client-centered approach to intake assessments and service planning.

You will coordinate referrals, monitor progress, document outcomes, and advocate with partner agencies while collaborating with a multidisciplinary team to ensure continuity of care.

Qualifications

• Experience in case management, social work, counseling, or related human services.
• Experience working with individuals facing homelessness, hunger, or domestic violence is preferred.
• Proficiency in maintaining accurate case notes, documentation, and reports.

Responsibilities

• Conduct intake assessments and develop individualized service plans.
• Coordinate referrals to internal programs and community resources.
• Monitor client progress toward established goals.
• Maintain accurate documentation and advocate with partner agencies.
• Collaborate with team members to ensure continuity of care.
• Participate in case conferences and contribute to program improvements.

Skills

Case management

Client assessment

Crisis intervention

Documentation

Communication

Collaboration

Cultural responsiveness

Bilingual

Education

High school diploma

Associate or Bachelor’s degree in Social Work, Psychology, Human Services, or related field

Tools

Case management software

Microsoft Office

Job description

Hope Villages of America in Clearwater, FL, is seeking a dedicated Case Manager to support neighbors facing hunger, homelessness, and other basic needs. This full-time on-site role requires a trauma-informed, client-centered approach to intake assessments and service planning.

You will coordinate referrals, monitor progress, document outcomes, and advocate with partner agencies while collaborating with a multidisciplinary team to ensure continuity of care.