Case Manager

Hope Villages of America; Clearwater (FL); On-site; USD 38,000 - 52,000; Full time

Job summary

Hope Villages of America in Clearwater, FL, is seeking a dedicated Case Manager to support neighbors facing hunger, homelessness, and other basic needs. This full-time on-site role requires a trauma-informed, client-centered approach to intake assessments and service planning.

You will coordinate referrals, monitor progress, document outcomes, and advocate with partner agencies while collaborating with a multidisciplinary team to ensure continuity of care.

Qualifications

• Experience in case management, social work, counseling, or related human services.
• Experience working with individuals facing homelessness, hunger, or domestic violence is preferred.
• Proficiency in maintaining accurate case notes, documentation, and reports.

Responsibilities

• Conduct intake assessments and develop individualized service plans.
• Coordinate referrals to internal programs and community resources.
• Monitor client progress toward established goals.
• Maintain accurate documentation and advocate with partner agencies.
• Collaborate with team members to ensure continuity of care.
• Participate in case conferences and contribute to program improvements.

Skills

Case management

Client assessment

Crisis intervention

Documentation

Communication

Collaboration

Cultural responsiveness

Bilingual

Education

High school diploma

Associate or Bachelor’s degree in Social Work, Psychology, Human Services, or related field

Tools

Case management software

Microsoft Office

Job description

Company Description

Hope Villages of America is a community-focused nonprofit organization dedicated to supporting neighbors experiencing hunger, homelessness, domestic violence, or other critical gaps in basic needs. The organization provides compassionate, wraparound services that help individuals and families stabilize and rebuild their lives. Through coordinated programs and partnerships, Hope Villages of America strives to offer safe environments, access to essential resources, and pathways to long-term well-being. Team members join a mission-driven environment where they can have a direct, meaningful impact on vulnerable community members.

Role Description

This is a full-time, on-site Case Manager role based in Clearwater, FL. The Case Manager will provide direct support to individuals and families facing food insecurity, homelessness, domestic violence, or other basic needs challenges, using a trauma-informed and client-centered approach. Day-to-day responsibilities include conducting intake assessments, developing individualized service plans, coordinating referrals to internal programs and community resources, and monitoring client progress toward established goals. The role involves maintaining accurate and timely documentation, advocating on behalf of clients with partner agencies, and collaborating with team members to ensure continuity of care. The Case Manager will also participate in case conferences, contribute to program improvement efforts, and uphold agency policies, confidentiality standards, and ethical practices.

Qualifications

• Experience in case management, social work, counseling, or a related human services field, preferably working with individuals facing homelessness, hunger, or domestic violence.
• Strong skills in client assessment, service planning, resource navigation, and crisis intervention, with the ability to work effectively with individuals from diverse backgrounds.
• Proficiency in maintaining accurate case notes, documentation, and reports, and in using basic computer applications and case management systems.
• Effective communication, collaboration, and conflict-resolution skills, with the ability to build trust and maintain professional boundaries.
• Knowledge of local social service networks, community resources, and eligibility processes for assistance programs is highly beneficial.
• Ability to work on-site in Clearwater, FL, manage multiple cases, prioritize tasks, and adapt to changing client and program needs.
• High school diploma or equivalent required; an associate or bachelor’s degree in Social Work, Psychology, Human Services, or a related field is preferred.
• Commitment to non-discriminatory, trauma-informed, and culturally responsive practice; bilingual skills are a plus.