Trauma-Informed Administrative Coordinator

Jewish Family Service of Metropolitan Detroit; Michigan; On-site; USD 50,000 - 58,000; Full time

Job summary

Jewish Family Service of Metropolitan Detroit (Resiliency Center) in West Bloomfield, MI, seeks an Administrative Assistant to support daily operations and ensure smooth program delivery.

The role coordinates client intake, scheduling, and data tracking for grants, working under the Resiliency Center Director to provide compassionate, trauma-informed administrative support to clients and families served.

Qualifications

• Bachelor's degree in business administration, human services, or related field.
• Minimum of three (3) years of administrative or office support experience, preferably within a nonprofit, healthcare, or social services setting, including experience with federal grant management (tracking deliverables, reporting deadlines, and compliance requirements).
• Strong organizational skills with excellent attention to detail and the ability to manage multiple priorities simultaneously.
• Comfort navigating confidential and sensitive client information with discretion.
• Proficiency with electronic health records (EHR) or case management platforms, or willingness to learn.
• Proficiency with Microsoft Office applications.
• A compassionate, trauma-informed approach to client and administrative interactions.
• Commitment to equity, inclusion, and the value of resilient communities.

Responsibilities

• Assist with client referrals, intake coordination, and scheduling via phone, email, and the Center's case management system.
• Support clients between appointments by collecting intake information and helping track follow-up and service outcomes.
• Provide clients and community members with basic education about available resources and assist in connecting them to appropriate referrals.
• Serve as a compassionate first point of contact for clients and visitors, many of whom may be navigating a difficult or sensitive time.
• Coordinate scheduling and logistics between the Director, Victim/Survivor Navigators, and clinicians to ensure continuity of client care.
• Serve as a liaison between billing, case management systems, and the Center's administrative records.
• Perform general office support duties, including supply ordering and maintaining an organized, welcoming office environment.
• Collect, track, and compile data related to client participation, service utilization, and community engagement across the Center's programs.
• Prepare and organize data required for grant reporting and other fiduciary obligations, in coordination with the Director.
• Support the Director in preparing recurring progress reports by consolidating metrics and outcome data from the Communications & Outreach Coordinator and Navigators.

Skills

Strong organizational skills

Discretion with confidential info

EHR / case management platforms

Microsoft Office proficiency

Trauma-informed approach

Equity and inclusion mindset

Education

Bachelor's degree in business administration, human services, or related field

Tools

Case management systems

Microsoft Office

Job description

Jewish Family Service of Metropolitan Detroit (Resiliency Center) in West Bloomfield, MI, seeks an Administrative Assistant to support daily operations and ensure smooth program delivery.

The role coordinates client intake, scheduling, and data tracking for grants, working under the Resiliency Center Director to provide compassionate, trauma-informed administrative support to clients and families served.