Administrative Assistant- Resiliency Center

Jewish-Family-Service-of-Metropolitan-Detroit-; West Bloomfield Charter Township (MI); On-site; USD 50,000 - 58,000; Full time

Job summary

Jewish Family Service of Metropolitan Detroit (Resiliency Center) is seeking an Administrative Assistant to support daily operations, intake coordination, and data tracking. Under the Resiliency Center Director, you will assist with client referrals, scheduling, and ensuring compassionate, trauma-informed service delivery.

This full-time role requires a Bachelor's degree, at least three years of nonprofit admin experience, and proficiency with MS Office and case management tools.

Qualifications

• Bachelor's degree in business administration, human services, or related field; commensurate experience considered.
• Minimum of three (3) years administrative or office support experience in nonprofit/healthcare settings, including grant management.
• Strong organizational skills with attention to detail and ability to multitask.
• Discretion handling confidential client information; trauma-informed approach.
• Proficiency with MS Office and case management or EHR systems.

Responsibilities

• Coordinate client intake, referrals, and scheduling; support follow-up and outcomes.
• Provide compassionate, trauma-informed support to clients and families.
• Loster liaison between billing, case management, and administrative records.
• Maintain organized office processes, supplies, and environment.
• Collect and compile data for program participation and grant reporting.

Skills

Organizational skills

Discretion with confidential info

Trauma-informed approach

Commitment to equity and inclusion

Education

Bachelor's degree in business administration, human services, or related field

Tools

Microsoft Office

Case management platforms

EHR systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Administrative Assistant- Resiliency Center

West Bloomfield, MI, US

2 days ago Requisition ID: 1351

Salary Range: $50,000.00 To $58,000.00 Annually

Administrative Assistant- Resiliency Center

Organization:Jewish Family Service of Metropolitan Detroit (Resiliency Center)

Reports To:Resiliency Center Director

Position Type:Full-Time / Non-Exempt

Position Overview

The Administrative Assistant plays an essential role in supporting the daily operations of the Resiliency Center, ensuring that clients, Navigators, clinicians, and the Director are well-supported and that the Center functions smoothly and efficiently. Working under the direct supervision of the Resiliency Center Director, this position is responsible for coordinating client intake and scheduling, tracking program and grant-related data, and providing compassionate, trauma-informed administrative support to individuals and families served by the Center. The ideal candidate is highly organized, detail-oriented, and committed to supporting the Center's mission of fostering healing and resilience in the aftermath of the Temple Israel incident.

Principal Accountabilities

Client Support & Intake Coordination

• Assist with client referrals, intake coordination, and scheduling via phone, email, and the Center's case management system.
• Support clients between appointments by collecting intake information and helping track follow-up and service outcomes.
• Provide clients and community members with basic education about available resources and assist in connecting them to appropriate referrals.
• Serve as a compassionate first point of contact for clients and visitors, many of whom may be navigating a difficult or sensitive time.

Operational & Administrative Support

• Coordinate scheduling and logistics between the Director, Victim/Survivor Navigators, and clinicians to ensure continuity of client care.
• Serve as a liaison between billing, case management systems, and the Center's administrative records.
• Perform general office support duties, including supply ordering and maintaining an organized, welcoming office environment.
• Collect, track, and compile data related to client participation, service utilization, and community engagement across the Center's programs.
• Prepare and organize data required for grant reporting and other fiduciary obligations, in coordination with the Director.
• Support the Director in preparing recurring progress reports by consolidating metrics and outcome data from the Communications & Outreach Coordinator and Navigators.

Minimum Qualifications

Education: Bachelor's degree in business administration, human services, or a related field. Commensurate experience may be considered.

Experience: Experience: Minimum of three (3) years of administrative or office support experience, preferably within a nonprofit, healthcare, or social services setting, including experience with federal grant management (tracking deliverables, reporting deadlines, and compliance requirements).

Knowledge & Skills:

• Strong organizational skills with excellent attention to detail and the ability to manage multiple priorities simultaneously.
• Comfort navigating confidential and sensitive client information with discretion.
• Proficiency with electronic health records (EHR) or case management platforms, or willingness to learn.
• Proficiency with Microsoft Office applications.
• A compassionate, trauma-informed approach to client and administrative interactions.
• Commitment to equity, inclusion, and the value of resilient communities.

Work Environment & Physical Requirements

Schedule:Full-time (40 hours/week), primarily daytime hours.

Environment:Primarily office-based, with frequent client interaction requiring sensitivity, discretion, and professionalism.