Transporter

Boston Medical Center; Boston (MA); On-site; USD 26,000 - 31,000; Part time

Job summary

Boston Medical Center is seeking a part-time Transporter to move patients, medical equipment, and items between departments and care areas. You will support physicians, nurses, technicians, and therapists to help them perform their duties efficiently and safely.

The role requires attention to patient comfort and safety, adherence to protocols, and strong communication with the care team. CPR is preferred; heavy lifting and standing are required. Weekend shifts apply.

Qualifications

• 6–12 months of experience in customer service or patient transportation.
• Ability to lift, push and pull heavy loads and stand for long periods.
• Effective communication with nursing staff, patients and families; English proficiency required.

Responsibilities

• Transport patients between departments, care areas and for procedures using wheelchairs, stretchers or beds.
• Ensure patient safety, verify identity and adhere to isolation and basic precautions.
• Disinfect equipment, return equipment to proper locations and report repairs.
• Maintain patient confidentiality and log dispatch requests promptly.

Skills

Customer service

Patient transportation

English proficiency

Teamwork

Education

High school diploma or GED

Job description

POSITION SUMMARY: Responsible for the safe, timely and accurate transport of patients, medical equipment and patient-related items to their destinations enabling physicians, nurses, technicians, and therapists to perform their duties in an effective manner. Ensures positive patient and customer satisfaction, proper utilization of body mechanics, adherence to policies, procedures and standards established by the Hospital, Department and Regulatory Agencies. Acts as a positive role model and team player demonstrating HHC mission and values. Must be sensitive and attentive to all patient/guest needs. Position: Transporter Department: Patient-Equip Transport NP Schedule: Part Time (Part-Time, Weekends)

ESSENTIAL DUTIES & RESPONSIBLITIES

Responds to transport requests with a sense of urgency, meeting time delivery goals and key performance indicators. Ensures patient safety by following established procedures and using only approved rolling equipment. Ensures proper transport of patients with specific needs, for example: those requiring oxygen tanks, cardiac cath patients, young children or elderly patients, IV’s, drainage tubes, etc. Ensures oxygen tanks are not empty/tank has enough oxygen for entire transport. Ensures the comfort of the patient throughout entire request by being attentive; offers blankets, checks modesty, and only engages in appropriate conversation involving the patient. Follows department protocols using dispatch system appropriately. Utilizes ticket-to-ride documentation before leaving the unit with a patient. Transport patients between departments and to and from patient care areas as well as to and from inpatient and outpatient areas for the purpose of prescheduled and unscheduled procedures; via wheelchair, stretcher, bed and other transport equipment, or ambulation as requested. Notifies nursing personnel, clinician, technician and/or reception upon arrival for patient. Verifies correct patient identification, comparing information from pager/phone to patient wristband; obtains correct chart, verifies proper mode of transportation and confirms standard precautions. Maintains patient’s chart during transport and ensures confidentiality of patient information at all times. Performs other duties as assigned and when required. Collects and returns wheelchairs and stretchers and various equipment to their proper locations. Disinfects and cleans transport equipment before and after each patient use and as required. Maintains equipment and reports equipment needing repairs. Patient Transport Services may include a service line for managing hospital equipment. Must follow all cleaning guidelines and special procedures for gathering, cleaning, maintaining and distributing hospital equipment such as IV pumps, IV poles, beds, stretchers, wheelchairs, wound vacs, CVVH machines, compression pumps, etc. Must perform frequent rounding and stocking to maintain PAR levels. Responsible for proper tag out procedures on all broken equipment. Follows hospital department protocols for checking in patients and verifying their identity and following specific precautions identified. Ensures comfort of the patient in all cases. Alerts caregivers immediately to any signs of patient distress or equipment malfunction. Assists hospital staff when needed in moving patients. Works closely with hospital staff and openly communicates and problem solves to ensure client and patient needs are met. Considers needs of family members and visitors of patients when necessary. Meets all performance related standards including response, active and completion times. Ensures timely response to all patient and patient-related transportation requests and logs into dispatching system immediately in accordance with established guidelines. Adheres to all policies, procedures and standards established by all regulatory agencies including but not limited to Federal, State, JCAHO, OSHA, and CDC. Maintains a patient/customer focus fostering a teamwork environment. Follows hospital specific protocols, for example: isolation and radiation precautions. Adheres to standard universal and disease-specific precautions and the OSHA blood borne pathogen standard. Uses safe lifting procedures and practices when transferring patients to and from wheelchairs, stretchers, beds, etc. Strives for professional and personal growth. Actively Participates in orientation, training, meetings and daily huddles. Adheres to all Human Resource policies and procedures including those listed in the Employee Handbook, HHC Code of Conduct, departmental guidelines, standard work documents and new initiatives. Performs other duties as needed.

JOB REQUIREMENTS EDUCATION

High diploma or GED preferred

CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED

Obtaining and the maintenance of CPR preferred

EXPERIENCE

Requires 6-12 months of experience in customer service or patient transportation.

KNOWLEDGE AND SKILLS

Requires heavy lifting and pushing, pulling and standing. Requires the interpersonal skills necessary to communicate clearly to interact appropriately with nursing staff, patients, families/visitors, physicians, and other hospital staff. Work requires demonstrated ability to effectively speak, read, and write English. Work requires ability to follow instructions, work independently and efficiently to complete assigned work.

Compensation Range

Compensation Range: $18.86- $22.54 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, and licensure/certifications directly related to position requirements. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), contract increases, Flexible Spending Accounts, 403(b) savings matches, earned time cash out, paid time off, career advancement opportunities, and resources to support employee and family wellbeing.

Equal Opportunity Employer/Disabled/Veterans

Boston Medical Center is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to [e-mail] or call 617-638-8582 to let us know the nature of your request.

Background and Vaccine Requirements

BMC requires all staff to be vaccinated against COVID-19 and flu, as well as receive a booster dose of the COVID-19 vaccine. Boston Medical Center participates in the Electronic Employment Verification Program. As an E-Verify employer, prospective employees of BMC must complete a background check before beginning their employment at the hospital.

Company Mission & Culture

Working at Boston Medical Center is more than a job. It’s a chance to make a difference as part of our mission to provide exceptional and equitable care to all. As a nationally-recognized leader in health equity, nursing, initiatives to combat climate change, and many other areas, BMC is dedicated to improving the health of our community in Boston and beyond. BMC’s mission to provide exceptional care without exception extends to our employees, and we have been recognized as a top employer and best place to work. A strong sense of teamwork and support for our staff are the bedrock of BMC, as we know that we can only provide exceptional care to patients when our staff are cared for too.