Community Behavioral Health Center Resource Specialist

Boston Medical Center; Boston (MA); Vor Ort; USD 23.000 - 31.000; Vollzeit

Benefits dieser Stelle

Medical benefits

Dental plan

Vision plan

Pharmacy benefits

Discretionary bonuses

401(k) matching

Paid time off

Career advancement opportunities

Well-being resources

Zusammenfassung

Boston Medical Center is seeking a Community Behavioral Health Center Resource Specialist to support patients with scheduling, referrals, and coordination of care within the Bridge Clinic.

You will liaise with community providers, assist in obtaining services, and ensure documentation is maintained in the EMR while protecting patient confidentiality.

Qualifikationen

• High School Diploma required; Bachelor’s Degree preferred.
• Equivalent combination of education/experience may be substituted for college degree.
• Two years of relevant experience for High School level; one year for Associate’s Degree; healthcare experience preferred.

Aufgaben

• Schedule and follow up with appointments via reminders and transportation planning.
• Coordinate with providers to facilitate communication and transition planning.
• Assist in completing applications for community services and referrals.

Kenntnisse

Multicultural environment

Strong communication

Bilingual/multilingual (Spanish/Creole

Task management

Microsoft Excel

Microsoft Word

Medical terminology

Ausbildung

High School Diploma

Bachelor’s degree preferred

Associate’s degree (relevant experience)

Tools

Microsoft Excel

Microsoft Word

Jobbeschreibung

POSITION SUMMARY

Works with individuals served by BMC’s Community Behavioral Health Center (CBHC) to provide case management and health system navigation to improve coordination and outcomes. This role functions as part of a multidisciplinary team and provides direct communication to individuals receiving services to collaborate on treatment goals and provide updates on progress toward meeting these goals. Acts as a liaison to community provider agencies and other key stakeholders and assists in advocating for client needs including by making referrals for necessary services and supports. Position: Community Behavioral Health Center Resource Specialist Department: Bridge Clinic Hours: Monday-Friday 11:30 am- 8pm Schedule: Full Time

ESSENTIAL RESPONSIBILITIES / DUTIES

• Responsible for working with patients: Helps schedule and follow up with appointments through phone call reminders, planning for transportation, etc.
• Coordinates with existing providers to facilitate communication and transition planning
• Works with community-based organizations on behalf of individuals, and helps complete applications for community services.
• Helps to problem solve issues that interfere with obtaining care.
• Performs a variety of follow-up duties such as: Maintains positive relationships with collaborating and consulting health care providers and community agencies.
• Assists team in making referrals and supporting individuals with follow through.
• Coordinates clinical patient services such as interpreter services, etc.
• Performs administrative tasks to include Recordkeeping, including filing encounter notes in the EMR.
• Collects and manages clinical data in standardized format.
• Works cooperatively with other team members.
• Provides and receives constructive feedback from team members.
• Contributes to the development of new ideas that impact the program.
• Maintains patient confidentiality.
• Meets hospital-wide standards in the following areas: Conforms to hospital standards of performance and conduct, including those pertaining to patient rights, so that the best possible customer service and patient care may be provided.
• Utilizes hospital’s values as the basis for decision-making and to facilitate the division’s hospital mission.
• Follows established hospital infection control and safety procedures
• Performs other duties as assigned or as necessary.
• Must adhere to all of BMC’s RESPECT behavioral standards.

(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required).

JOB REQUIREMENTS

EDUCATION

High School Diploma required. Bachelor’s Degree preferred. (*An equivalent combination of education and experience, which provides proficiency in the areas of responsibility, may be substituted for the college degree).

EXPERIENCE

• Bachelor’s Degree: Experience in health care preferred
• Associate’s Degree – Requires one year of relevant experience
• High School – Requires two years of relevant experience

KNOWLEDGE AND SKILLS

• Ability to work in a multi-cultural, diverse, decentralized environment, as a member of a health care team and comfortable working with individuals from multi-cultural backgrounds.
• Strong communication (oral and written), interpersonal, organizational, and record keeping skills.
• Bilingual or multi-lingual skills (beyond that of English) appropriate to the patient population served (especially Spanish, Portuguese Creole or Haitian Creole) preferred.
• Ability to handle multiple tasks and responsibilities at the same time effectively.
• Knowledge of software applications such as Microsoft Excel and Word.
• Ability to interpret and record data and understand basic medical terminology.

COMPENSATION AND BENEFITS

Compensation Range: $16.35- $22.84 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being. NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location.

• benefits (medical, dental, vision, pharmacy)
• discretionary annual bonuses and merit increases
• Flexible Spending Accounts
• 403(b) savings matches
• paid time off
• career advancement opportunities
• resources to support employee and family well-being

ACCOMMODATION AND SUPPORT

• BMC requires all staff to be vaccinated against COVID-19 and flu, as well as receive a booster dose of the COVID-19 vaccine.
• If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to [e-mail] or call 617-638-8582 to let us know the nature of your request.
• Boston Medical Center participates in the Electronic Employment Verification Program. As an E-Verify employer, prospective employees of BMC must complete a background check before beginning their employment at the hospital.

EQUAL OPPORTUNITY EMPLOYER/DIFFERENTIATED

BMC is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. Working at Boston Medical Center is more than a job. It’s a chance to make a difference as part of our mission to provide exceptional and equitable care to all. As a nationally-recognized leader in health equity, nursing, initiatives to combat climate change, and many other areas, BMC is dedicated to improving the health of our community in Boston and beyond. BMC’s mission to provide exceptional care without exception extends to our employees, and we have been recognized as a top employer and best place to work. A strong sense of teamwork and support for our staff are the bedrock of BMC, as we know that we can only provide exceptional care to patients when our staff are cared for too.