Transporter (Full-Time, 40 Hours, Days)

Boston Medical Center; Boston (MA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical

Dental

Vision

403(b) matches

Paid time off

Career advancement opportunities

Flexible Spending Accounts

Job summary

Boston Medical Center is seeking a Transporter to move patients, equipment and specimens across departments. Under supervision, you will ensure timely, safe transport and assist with patient handoffs.

The role requires 6–12 months of experience in customer service or patient transport, the ability to lift and move heavy items, and a commitment to patient dignity and safety in a fast-paced hospital environment. Full-time schedule includes rotating weekends and holidays, with standard benefits.

Qualifications

• High school diploma or GED preferred.
• 6–12 months of experience in customer service or patient transportation.
• Heavy lifting, pushing, pulling, and standing required.

Responsibilities

• Transports patients, specimens, equipment and related items safely within the hospital.
• Greets patients, families, visitors and staff in a courteous, professional manner.
• Verifies patient identification and destination before transport; maintains transport logs.
• Maintains cleanliness and safety of transport equipment and documentation.

Skills

Customer service

Patient transport

Interpersonal skills

English proficiency

Education

High school diploma or GED

Job description

POSITION SUMMARY

Under the direction of the Transport Supervisor or the Director of Transport Services, performs a variety of duties, including transporting patient, medical equipment, and specimens to and from areas within the hospital as assigned. Position: Transporter Department: Patient-Equip Transport Schedule: Full Time (40 hrs, Rotating weekends and holidays)

ESSENTIAL RESPONSIBILITIES / DUTIES

• Transports patients, specimens, equipment and related items and supplies safely and comfortably to and from areas within the hospital as assigned in a timely manner.
• Greets patients, families, visitors and staff in a friendly courteous positive customer service manner.
• Identifies self as a transporter.
• Hands-off patient to a caregiver.
• Verifies patient identification with patient and also by checking patient ID band.
• Obtains/verifies first and last name and medical record # and destination prior to transport.
• Receives and puts away all supplies in SMC and CPD.
• Match packing slips with Purchase Order numbers and file paperwork.
• Fill out Return Goods Authorization forms to send to purchasing to secure repair/return authorization.
• Delivers patient equipment to areas.
• Retrieves/cleans equipment from designated areas.
• Cleans/places label "Equipment is Clean."
• Delivers broken equipment to the appropriate location for repair.
• Packages and ships repairs to repair companies and maintains repair log database.
• Communicates with vendors to coordinate repairs and equipment loaners.
• Picks up and returns all loaned or borrowed equipment from neighboring hospitals if necessary.
• Carries pager/radio/headset while on duty and responds to page or radio in a timely manner.
• Maintains in log all patient transports.
• Documents last and first name, time, destination etc., including specimens/equipment transported.
• Submits log to supervisor.
• Closes out trip, signs in/out for lunch and breaks.
• Records an inventory count of equipment each day.
• Utilizes filing systems for procurement archiving.
• Checks /inspects transport vehicle for safety prior to transport.
• Checks for cleanliness, sufficient oxygen for round trip, checks brakes, handrails, mattress, etc.
• Cleans if necessary.
• Performs all duties with a customer service focus.
• Represents the hospital and Nursing department in a professional, courteous manner in all dealings with other hospital employees, vendors, patients and visitors.
• Treats patients in a manner that preserves and protects patient autonomy, dignity, confidentiality, and patient rights.
• Responds to all requests for service through radio, telephone and personal contact.
• If unable to assist a patient/customer needed service, follows thru with request by contacting dispatcher or supervisor.
• Refers the request to the correct individual.
• Refers all unanswerable or unfulfilled requests for service to the supervisor and/or manager.
• Maintains cleanliness and neatness of work and lounge areas.
• Assists in hospital emergency disaster plans.
• Identifies emergency situations and initiates appropriate response actions within the scope of his/her role.
• Is familiar with area disaster plan and responsibilities.
• Completes department charge slips and records all transactions into computerized information system and file documents as required.
• Request assistance from nurse/or aide in transferring/moving patient from wheelchair to stretcher or bed.
• Transports patients to the Morgue and to and from the Recovery Room.
• Performs dispatcher function as required.
• Utilizes hospital's Values as the basis for decision-making and to facilitate the division's hospital mission.
• Follows established hospital infection control and safety procedures.
• Follows infection control policies, cleans stretcher/wheelchair after transporting a patient with "precaution" status.
• Remains knowledgeable of and follows department policies and procedures.
• Complies with established practice standards, policies, procedures, protocols, guidelines, and regulations, e.g., DPH, Joint Commission, Fire Codes, OSHA, etc.
• Completes annual mandatory educational requirements, e.g., safety regulation and infection control review, departmental and unit specific competencies, etc.
• Maintains a presentable appearance in accordance with dress code.
• Wears assigned uniform, pager and visible ID badge while on duty.
• Remains knowledgeable of and demonstrates reliability in regard to established work rules and policies such as hours of work, attendance, punctuality standards, work assignments etc.
• Performs other duties as needed.

JOB REQUIREMENTS EDUCATION

• High diploma or GED preferred

CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED

• Work requires obtaining and the maintenance of CPR.

EXPERIENCE

• Requires 6-12 months of experience in customer service or patient transportation.

KNOWLEDGE AND SKILLS

• Requires heavy lifting and pushing, pulling and standing.
• Requires the interpersonal skills necessary to communicate clearly to interact appropriately with nursing staff, patients, families/visitors, physicians, and other hospital staff.
• Work requires demonstrated ability to effectively speak, read, and write English.
• Work requires ability to follow instructions, work independently and efficiently to complete assigned work.

Compensation

Compensation Range: $18.58- $22.20 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, and licensure/certifications directly related to position requirements.

Benefits

• Medical
• Dental
• Vision
• Pharmacy
• Contract increases
• Flexible Spending Accounts
• 403(b) savings matches
• Earned time cash out
• Paid time off
• Career advancement opportunities
• Resources to support employee and family wellbeing

Equal Opportunity Employer/Disabled/Veterans

Boston Medical Center is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to [e-mail] or call 617-638-8582 to let us know the nature of your request. Boston Medical Center participates in the Electronic Employment Verification Program. As an E-Verify employer, prospective employees of BMC must complete a background check before beginning their employment at the hospital. BMC requires all staff to be vaccinated against COVID-19 and flu, as well as receive a booster dose of the COVID-19 vaccine. Working at Boston Medical Center is more than a job. It’s a chance to make a difference as part of our mission to provide exceptional and equitable care to all. As a nationally-recognized leader in health equity, nursing, initiatives to combat climate change, and many other areas, BMC is dedicated to improving the health of our community in Boston and beyond. BMC’s mission to provide exceptional care without exception extends to our employees, and we have been recognized as a top employer and best place to work. A strong sense of teamwork and support for our staff are the bedrock of BMC, as we know that we can only provide exceptional care to patients when our staff are cared for too.