Transportation Supervisor: Lead Routes & Drivers (Flexible Schedule)

NRT Bus, Inc.; Fitchburg (MA); Hybrid; USD 52,000 - 60,000; Full time

Job summary

Beacon Mobility is seeking a Transportation Coordinator in Fitchburg, MA to supervise 30-60 drivers, develop routes, and ensure smooth operation across regions. The role requires strong customer service, problem-solving skills, and the ability to manage documentation and billing processes.

You will work in a dynamic office environment with a focus on safety, compliance, and excellent service delivery to guardians, clients, and partner organizations.

Qualifications

• Must have prior supervising experience.
• Must be self-motivated, show initiative, and have a strong work ethic.
• Excellent customer service skills, be detail-oriented, and like solving problems.
• Learn the programs, clients, and employees sufficiently to determine appropriate assignments.
• Enjoy working with children.
• Exhibit good technology skills; experience with Microsoft Office suite (Excel, Word, SharePoint, Outlook), Google Chrome, Android tablets, etc.
• Must maintain a safe driving record and driver’s license and respond to coverage needs as required.
• Must be able to work comfortably in a small and busy office environment.
• Must be able to sit, stand, stretch, reach, lift and walk during an 8-hour shift.
• Must be flexible and adaptable with ever-changing assignments.

Responsibilities

• Supervise and advise 30-60 drivers and monitors.
• Develop and implement efficient routes across regions with client needs.
• Assign driver assignments reflecting knowledge of employee skills and performance.
• Receive, record, retrieve and deliver messages accurately; solve operational problems.
• Maintain and reinforce compliance with company policies; develop driver skills.
• Promote good performance and address non-compliance with company rules.
• Spend time behind the wheel to know routes, clients, drivers, and programs.
• Build professional rapport with customers, guardians, and associated teams.
• Maintain detailed records for monthly billing.

Skills

Supervising experience

Customer service

Problem solving

Detail oriented

Tools

Microsoft Office

SharePoint

Outlook

Excel

Google Chrome

Android tablets

Job description

Beacon Mobility is seeking a Transportation Coordinator in Fitchburg, MA to supervise 30-60 drivers, develop routes, and ensure smooth operation across regions. The role requires strong customer service, problem-solving skills, and the ability to manage documentation and billing processes.

You will work in a dynamic office environment with a focus on safety, compliance, and excellent service delivery to guardians, clients, and partner organizations.