Transportation Coordinator

NRT Bus, Inc.; Fitchburg (MA); Hybrid; USD 52,000 - 60,000; Full time

Job summary

Beacon Mobility is seeking a Transportation Coordinator in Fitchburg, MA to supervise 30-60 drivers, develop routes, and ensure smooth operation across regions. The role requires strong customer service, problem-solving skills, and the ability to manage documentation and billing processes.

You will work in a dynamic office environment with a focus on safety, compliance, and excellent service delivery to guardians, clients, and partner organizations.

Qualifications

• Must have prior supervising experience.
• Must be self-motivated, show initiative, and have a strong work ethic.
• Excellent customer service skills, be detail-oriented, and like solving problems.
• Learn the programs, clients, and employees sufficiently to determine appropriate assignments.
• Enjoy working with children.
• Exhibit good technology skills; experience with Microsoft Office suite (Excel, Word, SharePoint, Outlook), Google Chrome, Android tablets, etc.
• Must maintain a safe driving record and driver’s license and respond to coverage needs as required.
• Must be able to work comfortably in a small and busy office environment.
• Must be able to sit, stand, stretch, reach, lift and walk during an 8-hour shift.
• Must be flexible and adaptable with ever-changing assignments.

Responsibilities

• Supervise and advise 30-60 drivers and monitors.
• Develop and implement efficient routes across regions with client needs.
• Assign driver assignments reflecting knowledge of employee skills and performance.
• Receive, record, retrieve and deliver messages accurately; solve operational problems.
• Maintain and reinforce compliance with company policies; develop driver skills.
• Promote good performance and address non-compliance with company rules.
• Spend time behind the wheel to know routes, clients, drivers, and programs.
• Build professional rapport with customers, guardians, and associated teams.
• Maintain detailed records for monthly billing.

Skills

Supervising experience

Customer service

Problem solving

Detail oriented

Tools

Microsoft Office

SharePoint

Outlook

Excel

Google Chrome

Android tablets

Job description

## Transportation CoordinatorApplylocations: Fitchburgtime type: Full timeposted on: Posted 3 Days Agojob requisition id: REQ-2026-4231NRT Bus, Inc.**Responsibilities:*** Supervise and advise 30-60 drivers and monitors.* Responsible for developing and implementing efficient routes across several regions with regard to individual client needs. Assign driver assignments that reflect knowledge and good judgment regarding employee skills and performance.* Must be able to receive, record, retrieve and deliver messages accurately, clearly and pleasantly; routinely solve operational problems, while maintaining cordial, professional relations with guardians, clients, program staff, customer staff, and all Company employees.* Maintain and reinforce compliance with Company policies through dispatch and direct observation; develop driver skills through discussion and example.* Promote good performance through your positive support and recommend reassignment or appropriate discipline for non-compliance with Company rules or standards.* Spend sufficient time behind the wheel to know the routes, the clients, the drivers, and the programs and facilities; observe and supervise drivers in action, provide emergency back-up for absent drivers.* Build and maintain a positive relationship with those you supervise; understand and address the challenges they face.* Develop and maintain a professional rapport with all of our customers which includes but not limited to; programs, guardians, special needs clients of all ages and customer contacts from the organizations with whom we contract.* Maintain detailed and organized records to accurately perform monthly billing countQualifications:* Must have prior supervising experience.* Must be self-motivated, show initiative, and have a strong work ethic.* Excellent customer service skills, be detail-oriented, and like solving problems.* Learn the programs, clients, and employees sufficiently to determine appropriate assignments.* Enjoy working with children.* Exhibit good technology skills; experience with Microsoft Office suite (Excel, Word, SharePoint, Outlook), Google Chrome, Android tablets, etc.* Must maintain a safe driving record and driver’s license and respond to coverage needs as required.* Must be able to work comfortably in a small and busy office environment.* Must be able to sit, stand, stretch, reach, lift and walk during an 8-hour shift.* Must be flexible and adaptable with ever-changing assignments.* Flexible schedule including early morning shifts.**Pay rate: $25/hour****40hrs a week Monday to Friday 8hrs a day in the 5:30am to 6pm timeframe****IN PERSON**